Aftermarket Solutions Rep

**Career Area**:Marketing / Sales / Product Support
**We are looking for a new colleague to join our Resource Industries Aftermarket Services (RIAS) Africa and Middle East team, to be the key representative for the Southern African territory.

We are a diverse and inclusive Team. Passionate about the mining industry with the aim to enhance our Mining Customers experience across Africa and Middle East by offering the lowest operating costs and outstanding service. Our mission is to Partner with our strong network of dealers across Africa and Middle East to provide services and solutions.

**JOB PURPOSE**:Drive Services Growth for Resource Industries (RI).**

The incumbent will be accountable for:

- Delivering the Parts STU (Sales to Users) business plan in conjunction of growing POPS and achieving RI Areas of Focus Targets to capture the lost opportunity.
- Acute customer focus at mine site level and strong proximity and coverage (along with dealer) via implementation of key initiatives and projects designed to deliver added value and enhanced customer experience.
- Enable Services growth by leveraging data analytics, priority service events and demand planning.
- Building strong relationships with dealers and key internal partners driving strong collaboration and alignment.
- Accountable for executing key aftermarket initiatives (i.e. CVA contracts, demand planning, Prioritized Service Events, connectivity) with business partners for designated dealers.
- Travel at extensively to visit dealers and Customers to gain more insights into the business and to provide counseling and advice on their aftermarket business.
- Develop and Manage Merchandizing programs and related budget with designated dealers to generate incremental growth.
- Develop and Manage Commercial Strategies and tactics with designated dealers to drive overall business and generate incremental growth.
- Develop and maintain effective internal partner relationships and relationships with managed account managers, dealers, and customers to achieve parts sales growth.

**JOB REQUIREMENTS**:

- **Customer Focus**

Drive initiatives and decisions that are customer centric solutions with dealers.
- **Selling Value Proposition**
- **Interpersonal skills**

Ability to develop strong relationships with business decision makers and identify business needs and problems. Good human relations skills are required to develop a collaborative/cooperative work relationship with others inside and outside the business unit.
- **Work in a global, diverse and trust environment**

Work effectively with people from different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.

Gaining the confidence and trust of others through honesty, integrity, and authenticity
- **Independent and Persuasive**

Ability to work independently with considerable freedom of action, use of compelling arguments to gain the support and commitment of others
Flexible and Agile in a highly evolving and frequently changing business and organizational environment.

**Technical knowledge**:

- University degree or strong business acumen
- Mining Industry Experience and Knowledge / Aftermarket Experience in Mining Industry
- Project management Experience
- Proficient analytic tools user
- Experience in sales & marketing areas

**Interpersonal skills and behaviors**:

- Strong communication & presentation skills
- Excellent influencing skills at all levels
- Strong negotiation skills
- Team player
- Self-starter, able to work autonomously
- Strong accountability
- Ability to work with people from different backgrounds and cultures

**COLLABORATION WITH OTHER PARTIES**:

- Align and collaborate with the related prime product and product support industry groups to support the lifecycle and focus on key customer initiatives.
- Collaborate with industry partners to identify customer accounts for growth
- Identify dealer development and capability building opportunities and communicate to respective Distribution District Office partners
- Leverage the RI product specialist teams on critical opportunities to grow and win business, sharing specific customer targets
- Work across the matrix by partnering with other departments in a specific territory and utilizing the expertise in lead management, pricing, sales variance, customer insights, etc, to grow and defend the business

**BACKGROUND/EXPERIENCE**:
Incumbents usually have had 7 - 10 years prior experience in field assignments and have demonstrated the ability to work independently and to communicate effectively with others in the work group, dealer personnel and customers. Incumbents will have demonstrated the ability to work on increasingly more complex assignments and provide direction to lower level reps on project assignments.
- Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, na