Fluent English) Client Success Manager

2 weeks ago

Pretoria, South Africa SupportYourApp Full time

**Passionate about the world of tech?**

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a **Client Success Manager** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

**What you will do**:

- Build strong and productive relationships with photographers
- Manage the portfolio of around 300 photographers
- Serve as the voice of the client for the photographers
- Maintain regular proactive communication with the photographers, mainly via calls
- Conduct weekly/biweekly/monthly touch base depending on photographers' value
- Establish a trustworthy relationship and a strong sense of community with photographers
- Establish communication routines: gathering feedback on service and tools, updates on assignments

**What you need to succeed in this role**:

- Excellent English skills (at least C1 for both spoken and written)
- Mandatory 1+ year experience as a Success Manager
- Experience with HubSpot or similar CRM system
- Background in photography-related areas
- Enthusiastic and confident communicator, especially over the phone
- Comfortable speaking with photographers and building rapport quickly
- Able to make 15+ calls per day smoothly and consistently
- Mature and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

**Will be a great plus**:

- Fluency in Spanish

**Benefits and Perks**:

- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development

**Who we are**:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and **send your CV in English**, pointing out your outstanding skills

**DISCLAIMER

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