Premium Allocations Team Leader

Who are we?
Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail porducts, as well as group schemes. What will you do?

Management of Allocations function including, schedules and maintenance of facilities.
Track all outstanding deposits and engage Key accounts and credit control for assistance
Management of timeous and accurate Allocations. Allocations tracked from date of receipts to accepted, allocated and batched
Process management of premium admin queries, reconciliations of premium accounts and effective process management of credit balances, suspense accounts and complaints handling across all PAS systems, including GB.
Conduct reconciliation of due vs receipts at paypoint level.
Error handling on allocations to inactive policies
Initiate refund requests on credit balances
Communicate delays in allocations to all stakeholders including Contact centre. Creation of pop up notes for contact centre to effectively manage client queries.
Analysis on exposure and impact of Macro-Environment aspects (strikes, etc)
Manage effective Customer engagement and communication in line with PPR regulatory requirements
Requirements gathering, testing and sign-off of system changes / enhancement as well as for projects
Ensure SOPS are in place and maintained
Reporting on trends and advising on best practice
Identify opportunities to improve the efficiency and effectiveness of internal processes
Manage QA and compliance
Thorough and professional responses to queries to Internal and Ombuds and media related queries and implement root analysis to prevent reoccurrence.
Operational planning in line with Company strategic goals
Continuous analysis and improvement on SOPS
Relationship management with 3rd party vendors e.g Banks, Q-Link, Group Benefit Stakeholders / Binder Agreements
Monthly Reporting and Manex controls What will make you successful in this role?

Qualification and Experience
Matric (Grade 12)
At least 5 years relevant experience in a financial and analytical role within the collections environment of which two years in a supervisory role

Competencies
Computer skills
Advanced MS Office (Excel, Access, PowerPoint)
Well developed communication (written & verbal) skills
Experience in the Financial Sector

Competencies
Team management
Strong Numeracy and Analysing Skills
Project Management (for the purposes of running pilots)
Technical expertise
Relating and networking
Adapting and responding to change
Confidence and decisiveness
Planning and organising
Attention to detail
Leadership
Team player
Pro-activity
Formulating strategies and concepts
Problem Solving
Deadline driven Personal Attributes Balances stakeholders - Contributing independently Decision quality - Contributing independently Directs work - Contributing independently Plans and aligns - Contributing independently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.