Weight Loss Coaching Team Lead

We’re looking for an experienced weight loss practitioner (Registered Dietitian) to join us as a Weight Loss Coaching Team Lead. This is a unique opportunity to play a foundational role in building and leading a team of high-performing weight loss coaches within our South African base.

You’ll help customers achieve sustainable weight loss and healthier lives by empowering your team to deliver high-value, evidence-based coaching. You'll also contribute directly to customer care through occasional 1-to-1 coaching.

If you're passionate about behavioural change, love problem-solving, and enjoy implementing transformative solutions in a fast-paced environment—this role is for you.

**What you'll do**:

- Lead and Develop a High-Performing Coaching Team_
- Recruit, onboard, and manage a team of up to 12 coaches. Conduct fortnightly 1:1s, promote a feedback-driven culture, and support ongoing professional development. Ensure high-quality, evidence-based practice, particularly in behaviour change techniques.
- Uphold Operational and Clinical Standards_
- Act as the first point of contact for coach and cross-functional queries. Manage customer complaints and escalate serious adverse events appropriately. Maintain strong governance and quality assurance in partnership with the Head of Weight Loss Coaching.
- Drive Impact and Continuous Improvement_
- Monitor key customer outcomes and lead coaching-related projects to meet evolving business needs. Identify opportunities to optimise systems, customer experience, and retention.
- Support and Deliver Direct Coaching_
- Provide 1-to-1 coaching to customers where needed, maintaining direct insight into the customer journey.
- Enable Best Practice and Collaboration_
- Create and refine coaching resources, frameworks, and SOPs. Collaborate with Product, Data, and Ops teams to enhance tools, workflows, and services. Represent coaching in cross-functional initiatives and share insight to inform improvements.
- Champion the Customer Journey_
- Partner with relevant teams across the business to enhance end-to-end engagement. Monitor key journey touchpoints and drop-offs, and help test and refine coaching model adaptations.

**Who you are**:

- Registered Dietitian (HPCSA) with at least 2 years' experience supporting adults with weight loss
- Strong expertise in evidence-based behaviour change (e.g. Motivational Interviewing)
- Analytical and confident communicator, comfortable with working with data
- Self-motivated and solution-focused, with an entrepreneurial mindset and ability to work independently
- Thrives in a fast-paced, dynamic environment
- Willing to attend the Cape Town office periodically if the role evolves into a hybrid format

Desirable:

- At least 1 year of experience managing or supervising a team
- Experienced in customer conflict resolution with diplomacy and empathy

**What we offer**:

- Contract Type: 12-month contractor agreement (must be registered as an independent contractor)
- Working Hours: Monday-Friday, 12:30pm-9:00pm SA time + one weekend shift (with time off in lieu)
- Leave: 25 days annual holiday + generous parental leave
- Smart and motivated co-workers
- Opportunity to shape a rapidly growing health & wellness start-up
- Annual company retreat

**What we need from you**:

- Based in South Africa, with right to work (we cannot offer visa sponsorship right now)
- Registered with the HCPSA

**Our hiring process**:

- Screening Call: Brief call with Head of Weight Loss Coaching to explore your fit
- Practical Task: You'll be invited to complete a short task to help us understand your approach and experience
- Core Interview: Interview with the Head of Weight Loss Coaching and another member of the team, such as the Director of Weight Loss. This will include a case study exercise that you’ll be given in advance of the interview.
- Final Interview: Meet one of our in-house hiring champions for culture fit and role alignment