Relationship Manager

**CAREER OPPORTUNITY**
- A position has become available within Santam Heavy Haulage for a **Relationship Manage**r and will be based in the **Johannesburg** area.

**JOB DESCRIPTION**

**KEY ACCOUNTABILITIES**
- Ensure a consistent and detailed understanding of the sales targets, goals, performance levels, products, business rules and conditions.
- Ensure a consistent detailed understanding amongst brokers of their growth targets, goals, performance levels, available products and any compliance requirements.
- Establishing strategies to further grow the portfolio and contribute ideas, leadership and innovation
- Utilise technology to manage data and the performance of the portfolio under management
- Prospecting for new brokers as well as business development opportunities.
- Engaging with Underwriting, Claims and Finance teams
- Ensure alignment of quality standards
- Ensure alignment of business processes
- Ensure brokers operate within agreed mandates
- Comply with corporate governance policies, procedures and standards
- Serve as the primary contact point for broker staff to build and maximise the broker relationship
- Effectively drive and deliver on business model to ensure performance targets are achieved in line with strategy
- Ensure continuous strategic and business alignment between brokers and business
- Display a deeper understanding of and ability to market effectively all Santam Heavy Haulage products
- Identify and drive opportunities to improve and enhance product and service offerings
- Keep abreast of market conditions and trends and relevant industry regulations
- Prepares and maintains a market analysis, including competitor information in order to provide input on distribution, product, price and promotion strategies
- Effective participation in any relevant industry related functions and forums and participate in continuing education and other learning opportunities
- Ensuring credibility with brokers by maintaining detailed knowledge of current market conditions and competitors’ products
- Participate in product development
- Resolve customer and broker complaints and queries
- Collaborate and work with support units to deliver required service levels
- Co-ordinates and delivers new and on-going training on products, processes and systems
- Work within a Portfolio cluster and provide technical leadership and direction for the underwriting (technical, pricing, structure, complex processing) on all matters as they relate to ownership of your assigned portfolio.
- Participate in retention strategy

**QUALIFICATIONS AND EXPERIENCE**
- Matric or equivalent qualification
- FAIS accreditation required
- RE 5
- NQF 7 insurance or risk management qualification a preference
- Minimum 5 years’ Commercial Insurance experience, HCV Insurance sales and underwriting experience will be advantageous
- Experience in being on the road, dealing with and visiting brokers
- A thorough understanding of all Heavy Haulage /HCV insurance products
- Leadership experience is essential

**SKILLS & KNOWLEDGE**
- Ability to understand client base related requirements and to conceptualize and develop relative support
- Good understanding of value chain in order to implement cost savings and maximise profitability
- Project management skills
- Working knowledge of financial management - accounting - information systems and marketing
- Strong business orientation with commercial and financial skills.
- Computer literate in data manipulation - i.e. Excel as well as technology in general
- Strong networking and relationship building skills
- Negotiating skills
- Decision making abilities
- Technical claims and underwriting skills
- Risk management
- Strong knowledge of Reinsurance
- COMPETENCIES
- Deciding & Initiating action
- Working with people
- Relating & Networking
- Persuading & Influencing
- Presenting & Communicating Information
- Learning & Researching
- Delivering results & Meeting Customer Expectations
- Coping with Pressures & Setbacks
- Achieving Personal Work Goals & Objectives
- Analysing
- Writing and reporting
- ABOUT THE COMPANY
- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
- Our success is rooted in our passion for our clients and everything we do is centered on our delivery of insurance good and proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
- At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals