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Product Specialists Trainer

2 weeks ago

Johannesburg, South Africa Sage Group PLC Full time

**Advert**
- People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it
At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

**Key Responsibilities**
- Conduct training-related research to enhance the current training content and carry out internal training needs analysis through consultations with managers and performance appraisals.
- Design training programmes appropriate to the skills needed.
- Execute all training requirements in line with the CS strategy.
- Create and review training curriculum and assessments in line with knowledge gaps identified.
- Ensure the quality and consistency of training content throughout the training life cycle.
- Map out annual training plans and schedules.
- Identify appropriate technical and soft skill learning interventions through online assessments.
- Collaborate with Product Specialists and Product Development to ensure technical product training needs meet the CS strategy.
- Regular training intervention feedback through reporting and sessions to leaders, managers, and colleagues.
- Become the Subject Matter Expert for assigned products, including deep product knowledge and the domain business knowledge it supports.