First Line Response Technician
2 weeks ago
Qualifications and Experience
- Matric/ Grade 12 Certificate
- CompTIA: A+ -; CompTIA: N+
- Microsoft: MD-100 - Windows 10
- Microsoft: MD-101 - Managing Modern Desktops
- Mimecast: Level 1 Warrior
- Communication Course
- ITIL: Foundation - certification preferred
- Microsoft: AZ-900 - Azure Fundamentals preferred
- Microsoft: MS-900 - 365 Fundamentals preferred
- Microsoft: MS-100 - Microsoft 365 Identity and Services preferred
- Microsoft: MS-101 - Microsoft 365 Mobility and Security preferred
- You will be required to travel to clients and must have own transport
- Strong analytical, innovative & problem-solving skills.
- 1-3 years of working experience in an IT related role
Key Responsibilities
- Answering support calls and assisting customers
- Creating tickets on behalf of customers
- Creating and assigning tickets
- Response support
- Diagnose, resolve technical issues, and redirect support tickets they cannot resolve to the appropriate technicians/engineers.
- Demonstrate knowledge of relevant infrastructure.
- Troubleshoot according to the triage questions (to be mapped out properly)
- Remote support and onsite client support
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