Branch Manager

**Introduction**

We are seeking to appoint a Branch Manager that is: passionate about retail and service excellence, confident to manage a 24hr store, able to build customer loyalty and lead a team to deliver a competitive advantage for the brand. This diverse role will focus on managing the full Front Shop and Dispensary business and will be based in Bassonia.

**Job Purpose**:
To manage and lead implementation of operating plan by achieving sales, profitability and compliance targets through the delivery of efficient operations and exceptional customer service in line with the business strategy, business objectives and regulatory requirements.

**Job Objectives**:

- To drive financial performance by achieving sales, turnover and profitability targets through effective operational execution and team performance.
- To manage the day-to-day operations of the branch and ensure efficient processes.
- To maintain compliance and ensure adherence to all relevant regulations, policies, procedures and standards to mitigate risk to the business.
- To create a customer first culture and drive delivery of exceptional customer service in order to build customer loyalty and positive brand perception.
- To build and maintain strategic relationships with internal and external stakeholders, including head office teams, suppliers, regulators, landlords and local authorities to facilitate seamless delivery of business objectives.
- To drive continuous improvement by identifying operational inefficiencies and implementing process improvements that enhance overall branch performance, customer experience, and profitability.
- To provide timely and accurate information in order to facilitate informed decision making, mitigate risks and maintain effective control over the branch.
- To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives.

**Qualifications**:
**Essential**: B. Degree or Diploma in retail / finance management or related
**Desirable**: Bachelor's degree in Pharmacy
: Advanced Diploma or Master's degree in Business Management, Retail Management, or Healthcare Management

**Job Related Experience**:
**Essential**:

- 5 - 8 years’ experience in a management and leadership role in Pharmacy operations
- 5 years’ experience in budgeting, financial and cost management.
- 3-5 years’ experience in managing retail operations, customer service, a diverse team

**Desirable**:

- 5 years’ experience in managing multi-site or regional retail operations.
- 4-5 years’ experience in a pharmacy specific management role, including clinic and healthcare service oversight

**Job Knowledge**:

- Budgeting and financial management
- Knowledge of pharmacy laws, health regulations, and compliance.
- Understanding of pharmacy retail processes and service delivery.
- Knowledge of product merchandising and stock management
- Knowledge of how to drive revenue, manage costs, and optimize financial performance.
- Performance management.
- Stock control, ordering processes, and supplier management.
- Regulatory audits, risk assessment, and security protocols.
- Budgeting, cost control, and financial reporting.

**Job Related Skills**:

- Planning and organising.
- Analytical Skills
- Attention to detail
- Ability to drive sales and grow market share.
- Customer service orientation.
- Finance management, including budgeting and cost control.
- Ability to make sound decisions under pressure.
- Verbal and written communication skills.
- Performance management.
- Risk management.
- Problem solving.
- Conflict resolution.

**Job Related Competencies**:

- Deciding and Initiating Action
- Leading and Supervising
- Persuading and Influencing
- Coping with Pressures and Setbacks
- Analysing
- Planning and Organizing
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures

Work Location: In person