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Manager: Provincial Operations

2 weeks ago

Cape Town, South Africa Services SETA Full time

**Provincial Office Maintenance**
- Provincial Office building maintenance requirements reported and implementation supported
- Provincial Office facilities including cleaning and sanitation, gardening, safety and security, water, electricity, and vehicles managed daily
- Provincial Office ICT equipment and infrastructure maintenance requirements reported and implementation supported
- Provincial Office assets, travel, stationery, catering, and other requisitions submitted for approval in compliance with Finance requirements

**Discretionary Grant (DG) Project Monitoring and Support**
- Project inductions scheduled, conducted and reports quality assured, approved and shared within SOP turnaround times informing finance of early learner terminations
- Project monitoring scheduled, conducted and reports quality assured, approved and shared within SOP turnaround times before tranche invoice due dates
- Project remediation notices issued post induction and monitoring within SOP turnaround times and followed through to conclusion, specifically learner terminations and compliance matters
- Project invoicing supported to ensure submission in accordance with tranche payment model
- Workplace approval and remediation supported
- Project planning, enrollments and closures supported

**Discretionary Grant (DG) Project Rescue**
- Projects for which implementation is interrupted issued with rescue notices within SOP turnaround times
- Project rescue implementation plans and budgets considered, approved and shared within SOP turnaround times and monitoring to completion continued
- Project rescue failure reports including provisional financial reconciliations, supported by evidence, recommended for project termination and fund recovery, if applicable

**Project Closure**
- Skills Development Providers supported to register learners for assessment or schedule external moderation
- Project Closure reports quality assured against supporting evidence and approved
- Lead Employers supported to load final invoice within SOP turnaround times

**Stakeholder Mobilisation and Capacitation**
- Cold calling of LPE (Levy Paying Employers) and NLPE (Non-Levy Paying Employers) to obtain authorised contact information for key stakeholders
- Stakeholders mobilised to participate in all Operations business processes
- Annual schedule of stakeholder capacitation sessions communicated and implemented offering quarterly sessions on all Operations business processes

**Stakeholder Engagement and Representation**
- Quarterly Provincial Reports recommended using standardised template for dissemination to Provincial Skills Development Forums and key stakeholders
- Ensuring appropriate representation on multisectoral Provincial Skills Development Forums and partnership structures
- Providing support to Strategic Partnerships and Strategic Interventions
- Career exhibitions supported through representation and participation

**Customer Case Management**
- Stakeholder queries emanating from business process failures or requests assigned, delegated and followed through to resolution
- Assigned stakeholder queries or requests resolved within SOP turnaround times
- Stakeholder queries or requests reassigned or escalated if outside of KPAs and or DoA

**Strategic and Operational Planning**
- Inputs to Annual Performance Plan (APP) submitted and Technical Indicators Descriptions (TIDs) for Key Performance Areas (KPAs) signed-off
- Operational Plans for Key Performance Areas (KPAs) developed and implemented
- Performance Information reported 100% aligned to Technical Indicators Descriptions (TIDs)
- Monthly reports of a high standard/quality submitted on time
- Audit Requests for Information (RFIs) and draft responses to audit findings submitted for consideration
- Expenditure against budget for Key Performance Areas (KPAs) managed

**Internal Controls and Risk Management**
- Policies and Standard Operating Procedures (SOPs) for Key Performance Areas (KPAs) drafted, reviewed and recommended for consideration
- Tools to strengthen internal controls implemented and quality assured
- Record management practices implemented and monitored
- Audit action plans implemented and evaluated
- Risks reviewed and mitigation controls (current and planned) implemented

**People Management**
- Recruitment and selection supported through participation on panels as required
- Additional Human Resources requested to close gaps
- Performance agreements approved for 100% employees with approved performance agreements and reviews completed on time
- Time and attendance monitored and managed, and leave responsibly administered
- Direct reports formally coached bi-annually and personal development plans monitored
- Disciplinary action instituted to correct behaviours and performance where necessary
- National Senior Certificate or equivalent certificate (NQF 4)
- Bachelor’s Degree or equivalent qualification (NQF 7) in Public and Development Management, Business Administration