General Manager

**Job Advert Summary**:**
General Manager**

Spur Corporation is a growing multi-brand restaurant franchisor, headquartered in Cape Town. The group currently has eight brands, namely, Spur Steak Ranches, Spur Grill & Go, Panarottis Pizza Pasta, John Dory’s Fish Grill Sushi, RocoMamas, The Hussar Grill, Casa Bella and Nikos Coalgrill Greek. In order to retain an exceptional talent pool, the group endeavours to create a great place to work, building a collaborative and innovative performance-based culture which enables each employee to thrive on his or her unique Spur Corporation journey. Spur Corporation’s employees are passionate and purpose-driven people growing great brands. Through their dedicated service and talent, they offer support to the group’s endeavours and operational activities, offering an exceptional return on investment to all its shareholders. A career at Spur Corporation is an opportunity for an employee to nurture, learn, grow and realise their full potential.

A position has become available in the Operations at the Head Office, Cape Town for a General Manager ( Hussar Grill).

**Minimum Requirements**:**
Minimum Requirements**:

- Grade 12
- Tertiary Qualification ( degree, diploma, or national certificate)
- Studies in Hospitality - advantageous

**Knowledge & Experience**:

- Minimum of 5 to 10 years working experience.
- Hands on running of a restaurant - as and Operator focussing operations management - Front and Back of House
- Hands on Kitchen and Grill experience (meat cuts, food preparation etc)
- In-depth understanding of procedures and general operation standards
- In depth understanding of procurement processes and procedures
- Understanding Stock control in the restaurant environment
- Production handovers and planning
- Planning and Organising of employee shifts and resources
- Understanding the complexities of Restaurant service - Front of House
- In depth understanding of Menu engineering / Food cost principles
- Understandanding Financials - Budgets and Forecasts, Turnover, PL, Balance sheet etc
- Understanding customer behaviour, managing and resolving customer requests, complaints etc
- Understanding branding and marketing of a restaurant business and marketing principles
- Leading and managing a team
- Training and development of all employees across all levels within the restaurant environment
- Human Resources management (basic principles and legislative requirements)
- Understand Responsible Corporate Citizenship (Environmental, Societal, Economic)
- Knowledge of international trends

**Duties and Responsibilities**:**
Skills & Competencies**:

- Exceptional Interpersonal and communication skills and the ability to work with people - Relationship Management
- The ability to have difficult and crucial conversations and manage and resolve conflict
- Outstanding organisational and leadership skills
- Decision making and problem solving
- Strong at implementing systems and procedures that would ensure business continuity
- Analytical skills
- Computer literate (MS office, Exel, Outlook, Word, Teams, Video conferencing)
- Deciding and initiating action
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Building strong teams upon the foundations of trust and acceptance
- Service orientated, committed, caring and respecting others
- Display a high level of working with integrity
- The ability to work with and respond to crisis situations; to think on your feet/being proactive/taking calculated risks
- Tough minded, resilient, determined, persevering - Crucial ability
- An interest and ability to work with people from diverse backgrounds and to have the ability to treat them fairly and equally
- Demonstrate a high level of patience and tolerance to develop subordinates and team members