International Agents

2 weeks ago

Mount Edgecombe, South Africa International Call Group Full time

**Job Summary**:
**Key Responsibilities**:

- Handle inbound and/or outbound customer interactions for international clients
- Provide accurate information and resolve customer queries effectively and efficiently
- Follow call scripts and standard operating procedures
- Maintain professionalism and empathy in every customer interaction
- Meet daily and monthly performance targets (QA scores, AHT, CSAT, etc.)
- Document customer interactions clearly and accurately in CRM systems
- Escalate unresolved issues to the relevant department or supervisor
- Maintain confidentiality and adhere to data protection policies

**Minimum Requirements**:

- **Fluent English** (spoken and written) with a **neutral accent**:

- Matric / Grade 12 or equivalent qualification
- 1 year call center experience (preferred but not mandatory)
- Excellent verbal and written communication skills
- Strong listening and problem-solving abilities
- Comfortable working in a fast-paced, target-driven environment
- Flexibility to work international shifts, weekends, or public holidays if required
- Basic computer literacy and typing skills

**Benefits**:

- Competitive salary + performance-based incentives
- Growth and development opportunities
- Supportive team environment

**How to Apply**:
Work Location: In person

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