Medical Practice Assistant Manager
2 days ago
2years
- Practice assistant equipped with knowledge about medical aid processing
- Ensure the consistent implementation of the experience at all times
- Needs to show customized precision in all work aspects (Uniform and work stations)
- Morning reports and Daily cash ups
- Non-invoiced report and Pending weekly checked and update
- Cross reference turnover with daily invoice log/ job intake report
- Debtors age analysis report weekly and ensure payment options before job ordering
- Month end reports and feedback to head office (Attendance registers, Update of stationery and employee information)
- One-on-one sessions with Practice assistants
- Weekly feedback to Practice Manager, Senior Specialist
- Weekly training, structured and monthly team meeting (Motivational)
- Ensure a trustable relationship between Practice manager, yourself and PA’s
- Approving and follow-up on credit note and refund sysaid requests
- Providing feedback regarding customer care requests - medical aids, patient requests
- Monitoring work hours of practice assistants as well as leave requests.
**Qualifications and Experience**:
- Computer Literacy: Microsoft Office Suite
- Numerical skills - ability to do relative types of calculations
- Document tracking skills
- Client correspondence skills
- Ability to deal with account enquiries
- Ability to carry out instructions effectively
- Verbal and Written communication skills
- Organised and Meticulous (Attention to detail)
- Endurance
- Stability (Emotional/Intelligence/Time management
- Accuracy and efficiency
- Consistency
- Reliable, dependable and responsible
- Motivated
- Professional
- Enthusiastic
- Tact and diplomacy (Multi-tasking / Conflict Management/cultural)
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