Learning and Development Specialist

**Overall job purpose**
To design and develop high level end to end learning material and manage the digital learning platforms for Payments Association of South Africa (PASA). Continuously lift the level of quality of PASA Learning and Capacity building initiatives. Provide expert specialist services for training material development as well as the delivery of e-courses.

Be responsible for content management, uploading training material to Learning Management Systems (LMS) and other learning technologies as well as the development of e-Learning courses using a variety of software/tools.
**Responsibilities**
- Manage content, deployment of content and adoption of digital learning of the PASA Learning Platform.
- Guide the development of learning goals and objectives for eLearning courses in collaboration with content developers and approve final learning goals and objectives.
- Design all eLearning course instructional design maps, choreograph module and lesson flows using a variety of instructional strategies designed to create engaging and inspiring eLearning experiences.
- Review all drafts of content populated eLearning module\lesson templates and provide direction for improvement and correction or modify course design map as necessary.
- Conduct a final review of the courses after they have been loaded and provide direction for improvement and correction.
- Create and maintain necessary documentation including project planning documents, eLearning course maps, up-to-date templates for instructional strategies that can be created with eLearning authoring software.
- Curate content from various sources and in various formats according to business requirements, which could include stand alone as well as curriculum-based learning.
- Own the digital design capability and create output across all digital channels.
- Use available technology to develop and deliver business-oriented and outcomes-focused learning solutions.
- Effectively use appropriate tools for content creation.
- Applies and promotes practices to continuously improve department performance.
- Influence user experience within the design process - continuously monitoring data on user behaviour, preference to adapt solutions as necessary.
- Coordinates and collaborates solution design and development with Subject Matter Expertise (SMEs) and stakeholders.
- Implement and manage new learning projects which may include development of PASA webinars, PASA mentorship programs and new PASA learning platforms.
- Manages, coaches, and supports Junior Training Administrator in their role.
- Understands the registration and Finance systems and process flows with the intent of solving problems and process improvement.
- Manages multiple stakeholders needs, priorities and expectations through strong communication and interpersonal skills.
- Manages external vendor relationships: quality and delivery e.g., LMS provider, Faculty)
- Collaborates with multiple stakeholders to understand Compliance, Risk and Governance and Finance policies as it applies to our systems and processes

**Key attributes**

**Education and experience**:

- 4-6 years of experience as a training coordinator and or Learning Consultant
- 1-2 years of experience as an e-learning designer
- A relevant tertiary qualification from a recognised University
- ODETDP - Occupationally Directed Education, Training and Development Practitioner
- Experience in management and leadership
- Willing to enrol on payment courses.

**Knowledge**:

- Strong knowledge of authoring tools specifically but not limited to Articulate and Vyond
- Strong facilitation, moderation and presentation knowledge and skills

**Skills**
- Strong attention to detail
- Team Leadership
- Project Management Skills
- Strong stakeholder management and communication
- Analytical thinking and problem solving - with a future focus (not only solving for the now)
- Detail-oriented and committed to a high level of accuracy.
- Personal organisation and time management discipline.
- Good communications skills (verbal and written).
- Good interpersonal and consultative skills.
- Strong facilitation & presentation skills.
- Team orientation with ability to motivate others towards performance.
- Ability to work independently.
- Ability to work under pressure and on multiple priorities as the same time.
- Demonstrating resilience.