Client Service Consultant

1 day ago


Observatory, South Africa Genesis Medical Scheme Full time

A vacancy exists in Client Services for a client service consultant. The position is aimed at a client focused individual who is able to deliver quality, whilst at the same time working effectively with people, both internally and externally, investigating enquiries.

**The successful applicant will be responsible for, but not limited to the following job functions**:

- Handling claims enquiries requiring escalation for review on billing, clinical appropriateness, available benefits, etc.
- Ensure delivery effectiveness
- Interaction/communication telephonically and written
- Quality assessment

**The applicant should meet these requirements**
- Fully bilingual
- Self-motivated
- Diplomatic
- High Sense of urgency and understanding of efficient and effective client service
- Problem solving
- Ability to prioritise
- Excellent organizational skills
- 3-5 years relevant experience in the Medical and Customer Service Industry
- Excellent communication skills both written and telephonic
- Matric or an equivalent qualification
- Medical/Nursing Tertiary Qualification would be an advantage

**Competence required**:

- Good and sound communication skills verbal and written
- Good planning and prioritising abilities
- Astute, logical and motivated approach
- Outstanding interpersonal skills
- Ability to work independently and in a team
- Meticulous attention to detail

**Job Type**: Permanent



  • Observatory, South Africa Genesis Medical Scheme Full time

    **Competencies**: - High energy levels - Attention to detail - Professional approach - Good verbal & written communication skills in English and Afrikaans - Knowledge of the Industry and benefits offered by Genesis Medical Scheme **Requirements**: - Grade 12 - Proven track record of client relations Ability to commute/relocate: - Observatory, Western...

  • Client Relations

    5 days ago


    Observatory, South Africa Jambo Home Loans Full time

    We're seeking motivated **Client Specialists** to drive our client engagement and business growth in Observatory, Cape Town. **What You'll Do**: - Make outbound calls to prospective property clients - Build strong client relationships through exceptional service - Collaborate with our sales team to achieve targets - Provide professional customer support...

  • Tax Consultant

    3 days ago


    Observatory, South Africa Surgo HR & Training Full time

    Our Client, an auditing and business advisory firm, aims to provide both corporate and individual clients with the advice, information and support they require to manage and grow their own businesses. In addition, they ensure compliance with the many laws that govern South African industry. They are recruiting for an experienced Tax Consultant to join their...


  • Observatory, South Africa Exigent Full time

    Exigent is transforming the way legal services are offered by leveraging the power of technology and data that’s locked in contracts and processes. But the data is the cornerstone; it is the people of Exigent that bring this vision to life. We combine the best of tech with smartest legal and financial brains to cultivate a revolution in the legal industry....


  • Observatory, South Africa Nclose Full time

    **Customer Success Representative (technical Cyber Security)** **We do have a great company culture with a hybrid / remote work policy**_ - The Customer Success Representative (CSR) is responsible for general communication, oversight of initiatives and being a single point of reference for the client. A CSR will have several dedicated clients and present...


  • Observatory, South Africa Nclose Full time

    **Customer Success Representative (technical Cyber Security)** **We do have a great company culture with a hybrid / remote work policy**_ - The Customer Success Representative (CSR) is responsible for general communication, oversight of initiatives and being a single point of reference for the client. A CSR will have several dedicated clients and present...


  • Observatory, South Africa Nclose Full time

    **Customer Success Representative (technical Cyber Security)** **We do have a great company culture with a hybrid / remote work policy**_ - The Customer Success Representative (CSR) is responsible for general communication, oversight of initiatives and being a single point of reference for the client. A CSR will have several dedicated clients and present...


  • Observatory, South Africa Nclose Full time

    **Customer Success Representative (technical Cyber Security)** **Cape Town** - **We do have a great company culture with a hybrid / remote work policy**_ - NB: Please note that this IS NOT a call centre position **_ - The Customer Success Representative (CSR) is responsible for general communication, oversight of initiatives and being a single point of...

  • Channel Manager

    7 days ago


    Observatory, South Africa RMV Solutions Full time

    To effectively position my client as the definitive supplier of knowledge, products, solutions, and services within the telecommunications industry. Vertical and horizontal account analysis and penetration to ensure that all possible product/solution opportunities in existing and associated accounts are explored. Presentation of a comprehensive architectural...


  • Observatory, South Africa SITA Full time

    Manage the provisioning of End User Computing Services, planning, coordinating, monitoring and controlling of all support services, systems, servers and other LAN infrastructure related services. Manage the End User Computing Services the maintenance, support services relating to all LAN Infrastructure Services Manage the availability of the services...