Specialist: Property Finance

1 day ago

Cape Town, South Africa Absa Bank Limited Full time

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Job Description

Key Accountabilities:
1. Sales Acquisition & Execution:

- Actively prospect and generate new business using a variety of methods (e.g. cold calling, networking, referrals, real estate agents).
- Engage with existing customers through leads to explore refinancing or re-mortgaging opportunities.
- Visit prospective customers or sources at their preferred location and time to offer personalized mortgage solutions.
- Participate in marketing activities such as property shows, auctions, and open house events to grow customer pipeline.
- Monitor competitor activity and proactively adjust sales strategies to gain market share for Absa Home Loans.

2. Relationship Management:

- Develop and manage relationships with external stakeholders including customers, property developers, estate agents, attorneys, and other sources.
- Collaborate with Key Account Managers to onboard developers as approved lead generators and generate consistent deal flow.
- Conduct regular meetings with referral sources to uncover new sales opportunities and resolve service issues.
- Partner with internal business units to identify cross-sell opportunities and deliver superior business value.

3. Governance & Compliance:

- Ensure all business secured complies with Absa's governance, risk, and compliance frameworks.
- Maintain ethical conduct in all dealings with clients, colleagues, and partners.
- Promptly report any suspicious activities or transactions to the Risk and Compliance Consultant for appropriate action.

4. Customer Service Excellence:

- Provide exceptional service by ensuring all customer documentation is complete and submitted timeously.
- Handle customer queries and complaints swiftly (within 24 hours), keeping clients informed throughout the process.
- Ensure alignment with Treating Customers Fairly (TCF) principles to enhance satisfaction and retention.
- Actively seek feedback and referrals from satisfied clients to grow the customer base.

Education and Experience Required:

- National Certificate or equivalent NQF Level 5 qualification (essential)
- Minimum of 2 years’ experience in a sales or customer service role in banking or financial services
- Proven experience in home loans, mortgage lending, or property finance
- Knowledge of real estate markets and lending policies

Knowledge, Skills & Competencies:

- Strong sales and relationship-building skills
- Excellent verbal and written communication
- Entrepreneurial thinking with a self-motivated, target-driven mindset
- Strong negotiation and influencing skills
- Professionalism, integrity, and a customer-focused attitude

Remuneration:

- Commission-Based: Earnings are based on registered deals (Inc Basic Salary)
- Earning Potential: High earning potential with performance-based incentives
- Access to training, tools, and support to ensure optimal deal closure and client service

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

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