Service Controller

15 hours ago

Franschhoek, South Africa Franschhoek Wine Tram Full time

**Location**: Franschhoek, Western Cape
**Industry**: Tourism & Hospitality

Key Responsibilities

Control Room Operations
- Monitor daily service operations and fleet movement from the control room.
- Respond promptly and effectively to security incidents, alarms, and operational disruptions.
- Conduct regular system checks and troubleshoot technical issues.
- Maintain a calm and composed demeanor during high-stress situations.
- Coordinate with security personnel to ensure timely incident response.
- Use data analysis and reporting to identify areas for operational improvement.

Logistics & Fleet Coordination
- Ensure timely and efficient delivery of services by coordinating fleet movements.
- Investigate and report exceptions related to fleet and facilities.
- Identify when business SOPs are not being followed and escalate appropriately.
- Provide on-the-day management of all services and report feedback to management.

Storeman Duties
- Maintain inventory of operational supplies and equipment.
- Ensure all work areas and storage spaces are clean, organized, and presentable.
- Assist with stock control, receiving deliveries, and issuing supplies as needed.
- Monitor usage trends and report discrepancies or shortages.

**Requirements**:

- Must reside in the Franschhoek, Paarl, or Stellenbosch area, or be able to commute reliably.
- Valid driver’s license and own transport.
- Fluent in English and Afrikaans.
- Previous experience in the Tourism/Hospitality sector.
- Experience in logistics, control room operations, or storekeeping will be advantageous.
- Tertiary qualification in Logistics or Operations Management (National Diploma or equivalent).
- Strong communication, observation, and conflict management skills.
- Passionate about customer service and the tourism industry.
- Willingness to work weekends, public holidays, and extended hours.

Application Instructions
- Updated CV
- Recent photograph
- Matric certificate
- Any additional qualifications
- Contactable references (must be current)

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Franschhoek, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

License/Certification:

- Code 8 (required)

Work Location: In person

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