Strategic Head of Business Tra

-Introduction

Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.
Role Purpose

Developed strategies and comprehensive responses to the internal and external environments to futureproof and align the business to the strategic roadmap of MHS.
Requirements
- Relevant degree
- MBA will be beneficial
- 10 - 12 year’s relevant work experience in a financial services industry
- Experience in leading Agile teams
- Experience in process/functional transformation
- Commercial thinking and business acumen
- Strong stakeholder management
- Positive call to action and decisiveness
- Strong focus on client value proposition and experience
Duties & Responsibilities
- In collaboration with the Chief Operations Officer craft the business transformation strategy, and support business leadership in operationalising and localising the strategy across business lines, functions and geographies ensuring that the implementation plans are aligned to business transformation agenda to enable the organisation to transform quickly and effectively.
- Define, plan and implement enterprise wide transformational initiatives, in conjunction with business and function leaders and other stakeholders, ensuring that initiatives are successfully landed in scope, on time and within budget to enable a future fit, high performance organisation.
- Advise and support business leaders on their various transformation journeys, enabling them to acquire the required skills and to implement the business transformation agenda in their respective domains.
- Establish and implement metrics to measure the adoption of the business transformation agenda across the enterprise, report on the key indicators and where there are significant discrepancies, contribute to root cause identification and remediation to enable enterprise wide adoption and progress against transformation objectives.
- Continuously monitor the external environment (new technological breakthroughs, shifting market demands, changing competitive strategies, new regulatory requirements etc.) to identify, anticipate and craft a response to emerging technology, competitor landscape and industry changes.
- Create platforms to foster engagement and collaboration between cross functional teams to enable collective problem solving and cross functional learning to enable holistic business transformation
- Determine critical capabilities in partnership with the HC that will enable the business to resolve key challenges and future-proof the business and informs the strategic agenda and collaborate with various business owners to attain these capabilities.
- Provide insight to the effectiveness of solutions and initiatives highlighting key learnings, impact and continuous improvement to inform the strategic agenda and drive business continuity.
- Develop metrics to monitor the effectiveness of business transformation initiatives and use insight to adjust to feedback and learning.
- Monitor and provide insight in to the market, competitor and regulatory landscape whilst partnering with Marketing and the Client Experience function to understand the consumer landscape.
- Drive business transformation initiatives through partnership with various business owners and business change network to ensure coverage and change adoption.
- In collaboration with business owners continuously improve business processes and practices aligned to the broader strategic intent and transformation agenda.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on expectations to clients and internal and external stakeholders to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Continuously monitor turnaround times and quality standards and propose interventions to enhance client service delivery.
- Drive client service delivery goal achievement in line with predefined standards to ensure that clients receive appropriate advice and after sales service.
- Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
- Select and recr