Retail Store Manager

**Our client in the Automotive Industry, based in Pretoria, is currently looking to employ a** **Retail Store Manager.**

**An awesome career opportunity awaits.**

**Requirements**:

- Matric / Grade 12 (Minimum)
- Diploma in Business Administration / Sales / Marketing
- 5 years’ experience in Retail Sales and/or Marketing of which up to 3 years should be at supervisory / managerial level.
- Computer Literacy (MS Office Suite; other relevant discipline-specific software programs)
- Communication skills (both verbal and written).

**Responsibilities and Key Results Areas**:
**Retail Store Management**:

- Contributes to creating and recommending strategic plans and reviews to achieve operational objectives and day to day operations of the store.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Ensures availability of merchandise and services by approving contracts and maintaining inventories.
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
- Markets merchandise by studying advertising, sales promotion, display plans and analysing operating and financial statements for profitability ratios.
- Secures merchandise by implementing security systems and measures.
- Protects employees and customers by providing a safe and clean store environment.
- Maintains the stability and reputation of the store by complying with legal requirements.
- Determines marketing strategy changes by reviewing operating and financial statements.
- Completes store operational requirements by scheduling and assigning employees and following up on work results.

**Compliance**:

- Operates within controls and procedures to ensure the integrity of the company.
- Identifies and monitors risks within own department and area of responsibility.
- Assists in the maintenance of a risk register, report discrepancies or areas of concern to management.
- Ensures compliance with all relevant regulations and policy frameworks to prevent fruitless, wasteful, and irregular expenditure.
- Provide a safe working environment, adhering to Health, Safety and Environmental procedures and ensuring they are always understood and practiced by the team.
- Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.

**Customer Service Management**:

- Maintains effective working relationships with customers (both internal and external) towards rendering highest quality of services.
- Represents company in meetings with relevant stakeholders.
- Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with core values.
- Reports to Management on internal stakeholder related matters.

**Staff Supervision**:

- Ensures that all employees have signed performance agreements.
- Monitors and measures performance quarterly by conducting employee appraisals.
- In collaboration with HR, identify staff performance objectives, potential areas of development and action plans where necessary.
- Ensures ongoing training and development of employees.
- Addresses employee relations matters fairly and promptly.

**Cost and Financial Control**:

- Contributes to the budget preparation process.
- Promotes and communicates the effective, efficient, economical, and transparent use of financial and other resources.
- Monitors and controls expenditure against budget and ensures spending occurs within budgetary limits and financial guidelines, report deviations to direct Manager.
- Explores opportunities to control and reduce costs.