Insurance Branch Manager C

1 week ago

Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:
To manage an operation consisting of Insurance Sales Brokers, Admin staff, Claims Process staff and other insurance admin staff; To achieve the Insurance Sales business plan within acceptable expense levels, delivering all ongoing servicing requirements relating to the policies sold; Perform all of this at required profit levels; The role exists in order to geographically generate the necessary insurance sales, with sales staff grouped into branches for profitability and geographical coverage requirements

**experience and qualifications**:

- Minimum Qualification : Industry required NQF5 level qualification
- Experience : Minimum 5 years Insurance Broking experience
- Staff management experience
- Person must not be an unrehabilitated insolvent
- **additional requirements**:
**responsibilities**:

- Achieve net profit growth for Insurance Business Market
- Achieve required Cost to Income for the Insurance Branch
- Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
- Build and maintain strategic relationships with internal and external parties to support the sales and retention strategy
- Manage the growth of active Customer Insurance Account Base to increase client base
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales team targets.
- Develop and implement a comprehensive sales and service plan to deliver on customer needs/ expectations and targets
- Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirements
- Develop materials and documentation including minimum standards, templates, guidelines, FAQ’s and processes for the branch
- Track, control and influence Sales and Operational activities with the specific aim to increase Sales & Operational efficiencies of the Insurance Team
- Develop a deep understanding of the technical trends, market, competition and trends in the market. Research and identify new entrants in the relevant industries (mobile, payments, finance etc). Assess opportunities and threats from these entrants
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Manage own development to increase own competencies
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
- Ensure appropriate skilling and adequate capacity of frontline team members for the adherence to service standards

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