Accounts Receivable Consultant
7 days ago
Collecting on outstanding AR invoices
- Prepare and maintain an accurate AR aging report/ledger with notes on status of payments
- Responding to customer inquiries related to invoicing / finance / AR and close tickets in timely manner
- Collaborate with the billing team and finance teams as required
- Reconciling outstanding issues on customer accounts
- Quarterly review of Bad debt risk and escalation to account management teams
- Quarterly meeting with regional controllers for support on escalations and query resolution
- Track and ensure completion of critical requests
- Collaborate as needed with other leads to ensure all queries/escalations are closed off
- Provide accurate feedback to requestors; communicate the root causes, trends, and solutions
- Monitoring and management of tasks & targets to ensure SLAs & KPIs are met/exceeded
- Identify, support & drive process improvement initiatives (to work methods, processes & systems)
- Provide reporting including interpretation, trends, and root causes to assist the manager in preparation for weekly, monthly & quarterly meetings
- Build & maintain good professional relationship with client and team members
- Other ad-hoc projects/reports and request
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