Operational Intelligence Administrator

Job Summary:
To ensure organisational effectiveness through the maintenance and sustainability of operational
systems and effective reporting to relevant stakeholders.
- Key Responsibilities and Deliverables:
Analysis and Reporting

- Action/administrate the structured schedule for all necessary reporting
- Screen operational reporting needs to ensure quality
- Generate and analyse reports to identify exceptions
- Assist with feedback on reporting when necessary
- Assist with Time in Motion studies where required and consolidating and analyse data
- Ensure operational reporting analysis, when required

Operational Systems Support

- Maintain applicable databases
- Ensure regular meetings are held to discuss systems and processes
- Suggest and communicate recommended enhancements
- Collaborate with systems users and developers to ensure problems are resolved
- Conduct pre-launch systems checks
- Assist with the efficient roll-out of new software

2

- Support software users when necessary
- Monitor systems implementation and usage and identifying exceptions and escalate

appropriately

- Ensure records are kept regarding assurance checks and training
- Compile and submit reports for auditing purposes and implement suggestions

Fleet and Call Cycle Administration

- Receive call cycle plans from Operations teams
- Ensure all external influences are taken into account when analysing the call cycle data
- Integrate amendments in the call cycle routes from Operations
- Ensure regular updates on home geo-coding and store geo-coding
- Optimise call cycle routes
- Ensure regular meetings are held to discuss systems and processes
- Distribute and clarify optimised routes to Operations
- Where needed, enforce optimised route and stoppages
- Extract and distribute movement reports from C-Track system

General Administration

- Order new equipment as and when required
- Support Operations on repairs processes for equipment maintenance
- Provide ongoing information regarding relevant policies, processes and procedures
- Conduct regular required audits on CGCSA
- Capture project-specific data and ensure quality and accuracy

Vehicle Tracking

- Monitor company vehicles are assigned to the correct employee and inform of vehicle

inconsistencies

- Monitor vehicle tracking systems information provided through the OPSI system
- Ensure vehicle tracking systems are operational
- Report vehicle tracking system faults and ensure repairs or replacements
- Monitor and report any irregularities regarding call cycles and follow-up on all call cycle errors

reported

- Adhere to the confidentiality agreement

Record Keeping

- Ensure records are kept regarding total optimised distances
- Compile and submit reports for auditing purposes
- Communicate feedback to relevant stakeholders regarding efficiency of the OPSI system
- Key Competencies:
Organisational commitment
Teamwork & collaboration
Critical thinking
Agility
Performance & results driven
Continuous growth & improvement
Resilience & stress management
Service excellence
Analysis & problem
Planning & prioritisation
Quality & detail excellence
Communication

Reporting Structure:

- Reports to: Operational Intelligence Manager/ Operational Intelligence/ NAM

Supervisor

- Direct Reports: n/a

Minimum Qualifications: Diploma/NQF level 5
Minimum Experience: 2 - 3 years’ experience in a systems / analytical environment preferably within FMCG

Knowledge, Skills & Abilities: Computer literacy - MS office suite (required level dependent on business unit need)
Reporting skills
Administration skills
Relationship building
Operational Systems
Communication skills (verbal & written)
Fleet & call cycle administration