First Call Logger

8 hours ago

Pietermaritzburg, South Africa Pronel Personnel Consultants Full time

Pronel Personnel

Pietermaritzburg, South Africa (remote)

Junior

1 to 2 years

Cost to company

Full Time

**Skills**:
Active DirectoryOffice365 AdministrationWindows

**Industries**:
Information Technology (IT)

**Description**:
Our client is an industry-leading technology and business communications organisation. Their rapidly growing Remote Support team is looking for an enthusiastic and highly motivated remote First Call Logger

While this position is on the frontline, being the first point of contact for our clients; it should not be confused with a firstline position
**Essential Requirements**
- Experience with 1st line support via telephone and using remote tools such as TeamViewer.
Have a good understanding and working knowledge of Active Directory, either on-prem or the online version.
- Have a good understanding of networking, DNS & DHCP.
- Have excellent organisation and administration skills.
- Exceptional verbal, written and communication skills.
***Beneficial**
- Previous experience working for an MSP.
Experience in mixed environments, specifically with Active Directory and Azure AD.
- Experience working with Mac’s.

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