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CRM Administrator

2 weeks ago

Eastern Cape, South Africa Daisy Business Solutions Full time

**Job Description**:
**Key Responsibilities**:

- CRM System Management: Oversee the day-to-day operation of the CRM system, including user management, security settings, and data integrity.
- Collaborate with cross-functional teams to identify, analyze, and address CRM system issues.
- Reporting and Analytics: Create and maintain CRM reports to provide meaningful insights to sales, marketing, and customer service teams. Identify trends, track key performance indicators (KPIs), and generate actionable reports to support data-driven decision-making.
- Data Management: Monitor and improve data quality within the CRM system by conducting regular data audits and implementing data cleansing processes.
- Training and User Support: Develop and deliver CRM training programs for end-users, including new employee onboarding and ongoing training sessions. Provide technical support and guidance to users, troubleshooting system-related issues, and assisting with user adoption.

**Requirements**:

- Must have Matric
- Proven experience as a CRM Administrator or Data Analyst or in a similar roles
- Solid knowledge and understanding of database structure and systems like SQL
- Advanced proficiency in Microsoft Excel for data analysis and reporting purposes
- Deep understanding and knowledge of CRM & ERP System (minimum 5 years’ experience required)
- Proficiency in CRM system administration, including user management, data management, customization, and reporting.
- Strong analytical and problem-solving skills
- Attention to detail and organizational skills to ensure accurate data entry and system maintenance.
- Outstanding communication and interpersonal skills to effectively collaborate with cross-functional teams and provide user support.

**Advantageous Requirements**
- Bachelor's degree in a relevant field.
- Experience working in a sales environment with rental and leasing knowledge.
- Sage knowledge.
- Understanding of procurement, financial and sales processes.

**Personality traits**
- Must be goal orientated
- Analytical
- Problem Solver
- Team leader