Customer Success Manager

4 days ago

Cape Town, South Africa Impact.com Full time

**Our Company**:
As a Customer Success Manager, you will be an incredible product expert This involves honing and growing customer relationships with buyers utilizing our software suite to build stronger & more successful marketing campaigns.

**What You'll Do**:

- Delivering world-class support to our top clients.
- Maintain a balanced proactive/reactive relationship with your assigned accounts.
- Dedicated duties include account monitoring, regular check-ins and relationship building.
- Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

**What You Have**:

- 2+ years customer service/relationship experience, preferably B2B
- In-depth understanding of the influencer marketing's ecosystem
- Bachelor's Degree (Business, Marketing or related field a plus)
- Consistent track record of providing stellar support to customers.
- Strong understanding of the digital marketing ecosystem
- Healthy dose of initiative and the ability to remain flexible
- Detail-oriented and able to efficiently prioritize tasks
- Be a critical thinker and an inventive problem-solver
- Professional communication skills
- Enthusiastic teammate
- Great conflict resolution skills
- Excellent time management skills

**Nice to have**:
***Affiliate & Partnerships Industry Fundamentals Certification** by PXA**:
**Benefits**:

- **Hybrid, Casual work environment**:

- **Responsible PTO policy**
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- **Training & Development**
- Learning the advanced partnership automation products
- **Medical Aid and Provident Fund**
- Group schemes with Discovery & Bonitas for medical aid
- Group scheme with Momentum for provident fund
- **Restricted Stock Units**
- 3-year vesting schedule pending Board approval
- **Internet Allowance**:

- **Fitness club fee reimbursements**:

- **Technology stipend**

**#LI-NK1

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