Relationship Manager

**OBJECTIVES**:
To manage and grow Alliance Banking (Fintech) partnerships by retaining and expanding these relationships. Ensure Alliance

Banking partners are serviced efficiently and that the Alliance Partners themselves remain compliant with the Bank’s requirements. The role requires active collaboration and integration of the Bank’s bank office support function and the Alliance Partners.

To ensure that operational costs are managed effectively and drive new income streams through cross selling and solutioning business opportunities.

**REVENUE GENERATION, MEASURED AS INCOME VERSUS BUDGET**
- Maintain primary ownership of Alliance Partner portfolio (retention and growth)
- Ensure a long-term sustainable relationship with solution-based selling to existing alliance partners

**COST MANAGEMENT, MEASURED AS COSTS VERSUS BUDGET**
- Ensure all relevant costs for recovery are provided for
- Ensure that costs are adequately contained

**RELATIONSHIP MANAGEMENT**
- Actively develop strong client relations
- Conduct regular partner visits and facilitate Alliance Partner MANCO’
- Provide comprehensive call report for distribution to relevant stakeholders
- Ensure effective on-boarding and complete end to end deliver
- Manage client complaints and related processes
- Take overall accountability for service delivery by enabling seamless Back Office function
- Stay abreast of new industry developments, alliance partner and competitor market position

**COMPLIANCE AND RISK ASSESSMENT**
- Ensure that alliance banking and its partners adhere to the Banks policies and procedures and ensure the overall hygiene and compliance of these relationships
- Take ultimate ownership of the alliance partners risk management processes
- Ensure that assessments and reviews are done timeously and any adverse requirements or findings are dealt with appropriately

**NEW BUSINESS DEVELOPMENT**
- Pro-actively drive cross-selling in conjunction with payments, leveraged distribution partner ecosystem and forex
- New product lines or distribution networks
- New co-branded relationships

**PEOPLE MANAGEMENT**
- Manage and develop direct and indirect reports involved in the operational management of alliance banking activities.
- Strong partnering skills to indirectly manage output from partners and colleagues in support of the alliance banking function.

**ACADEMIC KNOWLEDGE**
- Minimum of a 3-year business degree
- Minimum requirement of a FAIS RE5 certificate

**WORK EXPERIENCE**
- Minimum of 10 years general banking experience
- Minimum of 5 years general banking experience at a management level
- Knowledge of the Fintech/Alliance Banking environment
- 5 years of experience in growing and maintaining a portfolio of Fintech/Alliance Banking partners

**SKILLS**
- Strong relationship management and negotiation skills are essential
- High level understanding of banking systems and back-office processes
- High level understanding of contract law, banking compliance and risk
- Business and analytical skills

**COMPETENCIES**:

- Innovation
- Entrepreneurship
- Digital Appreciation
- Strong EQ and partnership management capabilities
- Negotiation skills
- Ability to multitask across multiple banking functions
- Strong service ethic
- Strong communication skills
- Analytical mind set
- Professional standards
- Stress tolerant and high energy levels

**Requirements**:

- Medical Aid
- Provident Fund
- Group Life Cover
- Income Disability Cover
- Funeral Cover
- Training & Development

**Benefits**
- Medical Aid
- Provident Fund
- Group Life Cover
- Income Disability Cover
- Funeral Cover
- Training & Development