Service Desk

2 weeks ago


Cape Town, South Africa Stowe Holdings (PTY) LTD Full time

The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with Stowe’s Service Desk operations.
- Professionally respond to and assist with all customer queries
- Ensure that feedback to customers is meaningful and accurate
- Regularly follow-up on outstanding queries with other entities who are involved with specific requests
- Be alert to deteriorating customer-service within the environment and intervene directly or by escalation.
- Call Alignment, Status Updates, Quality Monitoring
- At specified intervals assess agent-performance against specified criteria and capture conformance
- Ensure that all reports are accurate and precise
- Ensure that all reports appearance conforms to the branding guidelines of the company

**Competencies**
- Communication Skills
- Attention to detail
- Interpersonal relationships
- Initiatives and self-motivation
- Intermediate level Microsoft Excel,Word & Powerpoint

A detailed CV to be submitted with contactable references

**Salary**: R4,500.00 - R5,000.00 per month

COVID-19 considerations:
COVID protocols will be adhered to



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