Operations & Client Support Specialist

3 days ago

Johannesburg, South Africa Clockwork Digital Full time

A leading security solutions provider is seeking a proactive and detail-oriented individual to join its operations team. The role focuses on ensuring that clients—particularly within construction, corporate, and industrial sectors—experience seamless setup, reliable performance, and consistent value from their remote monitoring systems.
Success Measures
Reduction in client-reported issues and downtime
Timely and effective maintenance scheduling
Accuracy and clarity of performance and site reports
High client satisfaction and retention across monitored sites
Key Responsibilities
**System Setup & Support**:
Assist with the setup and integration of new client systems, ensuring all cameras are correctly installed, configured, and connected for remote monitoring.
**Performance Monitoring**:
Verify that deployed cameras are functioning correctly, aligned accurately, and capturing the intended coverage areas.
**Maintenance Coordination**:
Schedule preventative maintenance or battery replacements based on device performance, uptime reports, or system alerts.
**Issue Investigation & Resolution**:
Proactively identify and resolve camera triggering, connectivity, or functionality issues before clients raise them, escalating to technical teams where necessary.
**Footage Retrieval**:
Retrieve and share relevant footage for clients in response to incidents, alerts, or investigations.
**Site Documentation**:
Maintain up-to-date records of site layouts, camera placements, and configuration changes—particularly on dynamic or evolving construction sites.
**Reporting**:
Collaborate with internal teams to prepare weekly and monthly reports summarising site activity, camera performance, and overall security effectiveness.
**Client Communication**:
Support ongoing client relationships through timely updates, proactive issue identification, and clear communication to ensure system reliability and satisfaction.
Key Skills
Strong attention to detail and situational awareness
Experience with surveillance or IoT monitoring systems (preferred)
Technical proficiency in diagnosing and resolving device or connectivity issues
Excellent communication and documentation abilities
Highly organised, with the ability to manage multiple client sites simultaneously
Background in operations, customer support, or field coordination is advantageous

  • Sales Support Specialist

    2 days ago

    Johannesburg, South Africa Somewhere Full time

    Overview Job Title: Sales Support Specialist Type: Full-time, Independent Contractor Location: Remote Work hours: Monday – Friday, 8 : 00 AM – 4 : 30 PM US Pacific Time About the Role We are seeking a highly motivated Sales Support Specialist to play a pivotal role in supporting our sales team and creating an outstanding customer experience. As the first...

  • Client Support Specialist

    1 week ago

    Johannesburg Metropolitan Area, South Africa Easyfind (Pty) Ltd Full time R120 000 - R250 000 per year

    We are currently looking to hire a Support Specialist for our client. This role is key in managing and optimizing client interactions across the entire lifecycle from onboarding to offboarding, while ensuring smooth platform operations, incident resolution, and a high-quality client experience.ResponsibilitiesClient Journeys:  Facilitate...

  • Operation Lead, Za Operations

    4 weeks ago

    Johannesburg, South Africa Operations Full time

    Overview Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead / Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly. Youll be the first...

  • Client Service Support Specialist

    2 weeks ago

    Johannesburg, South Africa Nedbank Full time

    **Job Purpose** - To be the direct contact between the external customer and Nedbank to build and maintain relationships according to TS and CIB customer and sales strategy. Provide operational and servicing support to the CIB TS client to best meet their needs across the end-to-end products, channels and solutions life cycle in line with Nedbank's client...

  • Client Service Support Specialist

    1 week ago

    Johannesburg, South Africa Nedbank Full time

    **Job Purpose**- To be the direct contact between the external customer and Nedbank to build and maintain relationships according to TS and CIB customer and sales strategy. Provide operational and client service to the CIB TS client to best meet their needs across the end-to-end products, channels and solutions life cycle in line with Nedbank's client...

  • Client Service Support Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time R250 000 - R400 000 per year

    Job PurposeTo be the direct contact between the external customer and Nedbank to build and maintain relationships according to TS and CIB customer and sales strategy. Provide operational and client service to the CIB TS client to best meet their needs across the end-to-end products, channels and solutions life cycle in line with Nedbank's client service...

  • Client Success Specialist

    1 week ago

    Johannesburg, South Africa B-Sure Full time

    Job Overview **Date Posted**: Posted 5 hours ago **Location**: Johannesburg, Gauteng **Job Title**: Client Success Specialist **Salary**: R15,000 - R24,000 **Salary Type**: Negotiable **Education Level**: Diploma **Job Level**: Intermediate **Required Experience**: 1 - 3 Years Client Success Specialist - Johannesburg A Client Success Specialist job...

  • Fc Supervisor, Za Operations

    2 weeks ago

    Johannesburg, South Africa Operations Full time

    Key job responsibilities Measure and monitor workflows track onsite performance and provide important shift information to frontline management to ensure operational excellence across shifts Support and train employees to deliver great service and supervise them in their daily tasks Support the Shift / Area Manager with projects to improve processes...

  • Manager, Client Support

    2 days ago

    Johannesburg, South Africa Fortna Full time

    FORTNA partners with the worlds leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives we design and deliver solutions powered by intelligent software to optimize fast accurate and cost-effective order fulfillment and last mile delivery....

  • Digital Operations Support Specialist

    2 weeks ago

    Johannesburg, South Africa Optimal Growth Technologies Full time

    **Description**: Digital Operations support specialist will report into the Portfolio Manager: Digital Operations, the individual will be responsible to ensure that the Digital Channels are functional and operating effectively, enabling customers to selfserve and buy or upgrade across any of our eCommerce platforms. The specialist will need to investigate...