Supervisor I, Mineplan
2 weeks ago
**This role can be based in Johannesburg, Accra, or Morocco. It is hybrid in each respective location.** **The Company**: Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future. Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety. **Purpose of Position**: As a senior leader on the Service & Support team, the ‘MinePlan Supervisor I’ plays a pivotal role in ensuring the seamless operation and optimal performance of Hexagon Mining’s portfolio of open pit and underground products. Leading a team of MinePlan Engineers and Geologists, they are ultimately responsible for providing comprehensive service and support to our clients operating in open pit and underground mining environments, managing the activities and performance of their team to meet the changing requirements of internal and external stakeholders. **Major Areas of Responsibility**: - ** Support**: - Provide successful global support cases management. Oversee and ensure that all client cases are answered on time and are technically correct (regional leads) - Evaluation of technical client cases (regional leads) - Identify trends in the quality of the support and the software and communicate these trends with appropriate departments and develop strong relations with other departments. - Ensure client satisfaction in support - If in support, deliver exceptional support experiences to the client that exceeds their expectation and allows them to be confident in their successful use of our software. **As measured by**: - Client support cases feedback (positive comments and zero negative feedback) - Average Customer Satisfaction score (CSAT) above 4.5 (if in support) for principals and 4.25 for senior leads - Average Customer Satisfaction score (CSAT) above 4 for the whole regional department (regional leads) - Average Net Promoter Score (NPS) above 8.5 (if in support) for principals and 8.25 for senior leads - Average Net Promoter Score (NPS) above 8 for the whole regional department (regional leads) Note: It is understandable that some feedback reflects dissatisfaction on the software and not the support of the software - 90% case evaluation rate for the whole regional department (regional leads) - Accurate client database maintenance (regional leads) - Equal to or less than average TTR (Time to Resolution) for support cases (if in support) - Average case evaluation score above 2 (if in support) - Average case first response time less than 1 hour (if in support) - Number and success of courtesy visits - Number of follow ups in cases with CSAT score of 1 or 2 or in cases with negative comments (regional leads) - Assisting with internal support questions - Bug / RFE = < 20% return for principals, 25% for senior leads and
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Supervisor I
1 week ago
Johannesburg, South Africa Smollan Full timeWe're the lookout for an experienced **Supervisor I [Regional Hub Manager I] **to deliver the client KPIs (drive sell out, maintain and grow retail assets and retail mapping) through effective in-store execution and building strong business relationships with store owners and their managers. The position is based in **Gauteng**. **As a Regional Hub Manager,...
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Production Shift Supervisor
2 weeks ago
Johannesburg, South Africa Pronto Labour Team Full time**Production Supervisor**: - **COMPULSORY - NDip Pulp & Paper OR BTech Pulp & Paper**: - **Diploma in Supervisory Development Programme (SDP)**: - **MINIMUM 5 Years' experience i Tissue, Pulp & Paper** **Industry** - **Responsible for the efficiency pf the Paper machines on a** **Shift basis** - **Willing to work Shifts**: - **HR duties**: -...
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technician i.3.04
2 weeks ago
Johannesburg, Gauteng, South Africa University Of The Witwatersrand Full time R250 000 - R450 000 per yearKey responsibilities include the following:• Provide hands-on technical support to academic staff, researchers, and students across teaching and research activities.• Facilitate student training in laboratory instrumentation, ensuring competency in the use of both basic and advanced scientific equipment.• Assist in the preparation, setup, and support...
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Control & Instrumentation Supervisor
18 hours ago
Johannesburg, South Africa Hatch Full time**Requisition ID**:80073 **Job Category**:Construction **Location**:Johannesburg, Gauteng, South Africa With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we see challenges evolving in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon...
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Specialist I, Credentialing and Onboarding
3 days ago
Johannesburg, South Africa TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering...
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Housekeeping Supervisor
2 weeks ago
Johannesburg, GP Gauteng, South Africa Propr (Pty) Ltd Full timeThis role is all about maintaining our high standard of cleanliness throughout all of our properties. As a Housekeeping Supervisor at Propr, you will play a crucial role in ensuring the smooth operation of our Housekeeping team. Your main focus would be improving team communication and efficiency, managing all training needs and inspiring the team daily! Â...
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Senior Accountant Supervisor
3 weeks ago
Johannesburg, South Africa Kpmg South Africa Full timeJob Title / Position: CA Senior Accountant / Supervisor : IT Number Of Positions: 3 Function And Business Unit: Advisory - Risk Consulting : Technology Assurance (Johannesburg) Overview Newly qualified CA (SA) looking to pursue a career as an IT Auditor. This role is for a Supervisor assisting IT Audit Managers to scope, plan and manage a team to execute the...
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Senior Accountant Supervisor
6 days ago
Johannesburg, South Africa Kpmg-Southafrica Full timeOverview Job title / position: CA Senior Accountant / Supervisor : IT Advisory - Risk Consulting : Technology Assurance (Johannesburg) Description of the role and purpose of the job : Newly qualified CA (SA) looking to pursue a career as an IT Auditor. This role is for a Supervisor assisting IT Audit Managers to scope, plan and manage a team to execute the...
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Panel Workshop Supervisor, Johannesburg
1 week ago
Johannesburg, South Africa Enshrine Placements Full time**Panel Workshop Supervisor, Johannesburg - Ref: 710238-43** Our client currently has an opportunity for a Panel Workshop Supervisor to be responsible for panel designs, supervision and site activities. The Panel Workshop Supervisor will provide, and support, customer requirements and expectations as part of the Company’s sales and service solution and...
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Maintenance Foreman
7 days ago
Johannesburg, South Africa The Legends Agency Full timeMaintenance Foreman / General Engineering Supervisor (GES)Lead plant maintenance to ensure safe and efficient diamond recoveryLuaxe, Angola | Woodstock Johannesburg I Reports to: Engineering Superintendent | 2 Positions Available | 07:0016:30 + overtime as requiredAbout Our ClientOur client is a leader in diamond mining and processing operations, recognised...