Performance Monitoring Analyst

1 week ago

Durban, South Africa BET Software Full time

**We Want You**:
**You Bring**:

- Matric (High School Diploma).
- Computer literacy and experience with Excel, PowerPoint, Word, Outlook, Teams.
- Basic understanding of analytics and monitoring tools.
- Ability to work independently and as part of a team.
- Strong attention to detail and organisational skills.

Key skills/attributes/position-specific competencies:

- Proficiency in Excel for data monitoring and analysis.
- Troubleshooting and problem-solving skills.
- Effective communication skills, both written and verbal.
- Ability to manage multiple tasks and prioritise effectively.

**What You’ll Do**:
Monitoring and Control:

- Continuously monitor system performance metrics using established tools.
- Identify and manage system alerts, ensuring they are addressed or escalated as needed.
- Refine and optimise metrics for more effective monitoring.
- Ensure all necessary tools and access are in place for efficient monitoring.
- Follow up on alerts and incidents to confirm they are being resolved in a timely manner.

Alert Management and Communication:

- Manage the Alerting and Reporting queue, ensuring proper escalation to relevant teams.
- Communicate with internal teams to provide updates on alert status and resolution progress.
- Log and categorise alerts for analysis and future reference.

Basic Troubleshooting:

- Use diagnostic tools and standard operating procedures (SOPs) to address basic system issues.
- Provide relevant information to appropriate teams to facilitate resolution.
- Assist in identifying trends and patterns in system performance for further analysis.

End-User Support:

- Provide clear instructions and guide users through basic analysis and reporting.
- Maintain records of system reports, and alerts, including incidents for reference.
- Documentation:

- Maintain and update documentation related to monitoring procedures and alert management.
- Create or refine SOPs as needed based on recurring issues or improvements.

***

**Living our Spirit**:

- We provide exceptional support, continuously striving to improve and exceed customer expectations.
- We embrace challenges as opportunities and are dedicated to finding innovative solutions that enhance our products and services.
- Our customers are at the heart of everything we do. We are committed to resolving their issues promptly and effectively.
- We thrive in an ever-evolving environment and embrace change as an adventure, staying adaptable and open to new possibilities.
- We take ownership of our responsibilities, adhering to best practices, and ensuring that issues are resolved, and customer satisfaction is achieved.
- We are committed to personal and professional growth, always seeking to expand our knowledge and skills to better serve our customers and the company.
- We foster open and honest communication, sharing insights and feedback to promote an atmosphere of trust and collaboration.
- We actively identify areas for improvement and recommend changes, enabling the company to stay ahead of potential issues.
- We adhere to established Standard Operating Procedures (SOPs) while also identifying opportunities to create or update relevant documentation for improved processes.

**The Company We Keep**:
At BET Software, we don't just recruit talent, we cultivate it. Our learning and development programmes, our various opportunities for growth, and our well-deserved incentives are what keep our All-Star Team the best amongst the rest.

  • Application Performance and Monitoring Specialist

    4 weeks ago

    Durban, South Africa BETSoftware Full time

    Application Performance and Monitoring Specialist Join to apply for the Application Performance and Monitoring Specialist role at BETSoftware. Location: Durban, KwaZulu-Natal, South Africa. Responsibilities Deploy and configure agents across applications, servers and cloud environments. Utilize monitoring tools such as SonarQube to guide product teams across...

  • Procurement Analyst

    4 weeks ago

    Durban, South Africa Feltex Full time

    Feltex is seeking an experienced Procurement Analyst to support the delivery of effective and efficient procurement operations by providing data-driven insights, conducting spend and market analysis, and supporting strategic sourcing initiatives. The successful incumbent will be responsible for enabling informed decision-making, enhancing supplier...

  • Procurement Analyst

    4 weeks ago

    Durban, South Africa Feltex Automotive Full time

    Feltex is seeking an experienced Procurement Analyst to support the delivery of effective and efficient procurement operations by providing data-driven insights, conducting spend and market analysis, and supporting strategic sourcing initiatives. The successful incumbent will be responsible for enabling informed decision‑making, enhancing supplier...

  • Real time Analyst/Workforce Management Analyst

    4 weeks ago

    Durban, South Africa Ignition CX Full time

    The role: The Contact Centre Workforce Analyst will monitor real time inbound call traffic to ensure optimum efficiencies and will work to ensure acceptable service levels, abandon rates, and active rates. This position is also responsible for intraday analysis of call flow together with monitoring and adjusting staff resources to meet call volume demands...

  • Senior Monitoring Analyst Level 1

    5 days ago

    Durban, South Africa Games Global Full time

    **The overall purpose of role** **What you'll do**: **Alert Monitoring & Investigation** - Monitor the departmental queues on a regular basis throughout the working day ensuring management are aware of high severity cases for suspicious game and player level payout alerts across different game types. - wager-payout flow and odds verification across...

  • Application Performance and Monitoring Specialist

    1 week ago

    Durban, KwaZulu-Natal, South Africa BET Software Careers Site Full time R250 000 - R500 000 per year

    Ability to effectively communicate technical concepts to non-technical stakeholders.  Capability to analyze complex technical issues and develop creative solutions.  Experience working in a Team environment, collaborating with cross-functional Teams. • Excellent analytical and problem-solving skills.

  • Real Time Analyst

    10 hours ago

    Durban, KwaZulu-Natal, South Africa Ignition Group Full time R200 000 - R250 000 per year

    DescriptionThe role:The Call Centre Real Time /Workforce Analyst will monitor real time inbound call traffic to ensure optimum efficiencies and will work to ensure acceptable service levels, abandon rates, and active rates.This position is also responsible for intraday analysis of call flow together with monitoring and adjusting staff resources to meet call...

  • Temperature Monitor

    7 days ago

    Durban, South Africa PPECB Full time

    Job Description- Perform Inspection of Containers - Monitor temperatures and supervise container loading process on normal container loading - Terminal monitoring - Process required documentation manually and on Digital Titan platform - The administrative tasks associated with the job level - Communicate with various clients on own specific task and outcome...

  • Group Investor Relations Analyst

    2 weeks ago

    Durban, South Africa The Talent Hive Full time

    Investor targeting/analyst engagements - Contributes, maintains, monitors and assists with the coordination of the company's investor relations plan, calendar and database of investors/analysts and of interactions together with the GIRM noting gaps in activity - Keeps abreast of conferences and other events which management may choose to attend in order to...

  • Real time Analyst/Workforce Management Analyst

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Ignition CX Full time R250 000 - R400 000 per year

    The role:The Contact Centre Workforce Analyst will monitor real time inbound call traffic to ensure optimum efficiencies and will work to ensure acceptable service levels, abandon rates, and active rates.This position is also responsible for intraday analysis of call flow together with monitoring and adjusting staff resources to meet call volume demands and...