Housekeeping Supervisor

13 hours ago

Stellenbosch Western Cape, South Africa HAZENDAL WINE ESTATE Full time

**The Housekeeping Supervisor will report directly to the Executive Housekeeping Manager.**

**The duties and responsibilities will be as per below, but not limited to**:

- Monitor and administer time and attendance policy (Books update or monitoring clock system report)
- Monitor staff to ensure accountability in compliance with departmental goals.
- Execute operational projects and coordination of activities.
- Evaluate staff to ensure the effective and efficient operation of the daily functions.
- Provide assistance and support to your manager on and off duty.
- Determine customer needs and ensure operational delivery of specific requests.
- Continuously try and improve service offerings in terms of efficiency, effectiveness, and competitiveness.
- You need to model customer -orientated behavior and communications.
- Advises on how to resolve logístical and/or customer-related problems.
- Generate departmental reports, monitor workload, productivity, customer satisfaction.
- Participates in training sessions, instructions, and people’s skills.
- Be willing to work after hours at times.
- Monitor and review the progress and accuracy of your department’s operational progress.
- Assist in the development of new employees, training, induction, policies, and procedures.
- Complete necessary documentation (lost and found/daily sheets/sop’s/etc.)
- Participating in recruiting adequate staff.
- Provides performance reviews to employees in a timely manner.
- Ensure that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members.
- Notify management in time of any shortage in amenities/O/E and or other chemicals in need.
- Circulate through all venues during shifts and ensure all areas are clean to standard.
- Also do your rounds in the rooms and public areas to ensure that it is clean and hygiene friendly.
- Inform management if in need of assistance
- where and when.
- Oversees the scheduling, duties and training of staff if in need. (On Board tra
- Oversees the scheduling, duties, and on-the-job training of employees.
- Supervises a team.
- Demonstrates excellent level of communication throughout.
- Be able to immediately resolve any staff and or operational problems or issues.
- Coordinate workflow within the team, prioritizing jobs and delegating duties to employees.
- Do random checks to ensure work was executed to satisfaction.
- Attends department meetings on scheduling and or request.
- Shall have a positive attitude, excellent inter-personal skills, tact, problem solving abilities, and the ability to prioritize competitive situations in the best interests of all.
- From time to time your skills might be utilise at other areas as per operational requirements.

The following are key competencies to have:

- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability

Minimum requirements:

- Matric Certificate Compulsory
- A diploma or certificate in hospitality management or related fields is advantageous.
- 3+ years of luxury hotel housekeeping experience is essential and required.
- Proven ability to supervise and manage a team of housekeeping staff, including scheduling, training, and performance management.
- Strong verbal and written communication skills to interact with staff and guests effectively.
- Ability to handle guest complaints and resolve issues related to housekeeping services.
- Understanding and enforcing safety and sanitation policies to ensure a safe and clean environment for guests and staff.

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