Fraud Team Leader

3 days ago

Cape Town, South Africa BNP Paribas Full time

**Main Purpose Statement**

**Key Responsibilities**
Minimize Fraud losses in line with target range
Set goals with team members through performance, quality and development areas relating to Prevention, Detection, Resolution and Inbound fraud functions (“Fraud Functions”)
Monitor live queues to ensure that applicable SLAs for each Fraud Function are met
To ensure their team performs according to operational plans and goals within budget
Ensure productivity is optimized through hands-on management of their team and introduction of best practices
Ensure that all staff are trained and skilled in all areas of fraud risk management
Focus on career and skills development of team members
Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters
Drive the achievement of targets
Manage, maintain and create an enviroment for highly motivated team members
Continously coach and develop team members to create a high performance culture
Manage staffing needs, productivity and quality
Manage employees by ensuring continuous communication, feedback, motivation and organisational values are lived
Handle internal and external customer services - compliments, complaints
Accurate preparation, presentation and reporting of team performance at weekly operational review meetings
Ensure that company policies and procedures are communicated to the team
Ensure that daily/weekly and monthly targets are met for Prevention, Detection, Resolution and Inbound

**Key Competencies**
Excellent communication skills
Proven Leadership skills
Strong service orientation
Judgement and decision making
Planning and organising
Building and maintaining relationships
Ability to motivate
Ability to mentor and develop team for high performance
Manage successful performance
Conceptual thinking
Ability to persuade and influence
Proven ability to cope with pressure and setbacks
Strong drive and perseverance

**Qualifications, Skills and Experience**
Grade 12
1 Year recent Team leader experience in a financial services environment essential
Experience in coaching and mentoring team members essential.
Experience of fraud in financial services advantageous
Computer Literacy - must be proficient and have solid understanding of MS Office suite

**Applications are only valid for this position. Please note that preference will be given to suitably qualified applicants in line with the RCS Employment Equity Plan. People with disabilities are encouraged to apply**

**PRIMARY LOCATION**

**ZA-WC-Cape Town**

**JOB TYPE**

**Fixed Term**

**JOB**

**PERMANENT CONTROL**

**SCHEDULE**

**Full-time**

**REFERENCE**

**Fraud TL 020323**

**APPLY**

***
- (REF: FRAUD TL 020323)

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