Copy of Outsurance Broker Regional Manager

Company Description

OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.

**Job Description**:
Our business product offering has grown significantly over the years which lead to the development of the face to face channel. To facilitate this model the positions for OUTsurance Broker Regional Manager have emerged.

The incumbent of this position will head up a team of OUTsurance Brokers located in their designated region.

**Competencies**
- Self-starter
- Influential, concise, rational and practical communicator
- Creative flair and innovative thinker
- Sound understanding of business
- Incredibly well spoken with strong interpersonal and negotiation skills
- Relationship management
- Strategy and project management skills
- The ability to manage multiple projects within tight deadlines
- Self-motivated team player, able to inspire colleagues

The Regional General Manager must align themselves with the OUTsurance culture and values of **Awesome Service, Passionate, Honest, Human, Dynamic and Recognition.**

**Responsibilities**:

- Targets and Business Management _
- Facilitate achievement of set targets in the region and by driving sales performance at all times.
- Communication of agreed targets to OUTsurance Brokers within the regions
- Report, to the OUTsurance Broker, changes in strategic direction, structures and operating models in order to ensure transparent communication and effective operation within the region
- Explain and agree targets with individual OUTsurance Broker, communicate to all levels and take accountability for the overall achievement of performance objectives in the business area in terms of employee satisfaction, customer experience, cost performance and return on investment
- Provide clear direction to team members on the strategic plan and key focus areas and ensure their understanding and buy-in by explaining their expected contribution to achievement of business objectives
- Manage and drive the turnaround time in terms of targets to ensure a high sales performance within the region
- Manage the delivery of deviance reporting to the OUTsurance Broker General Manager monthly/as and when requested in order to provide recommendations and mitigating solution to deviances that have occurred (e.g. sales targets not met etc.)
- Review performance against balanced score card components as prescribed by the OUTsurance Broker General Manager, discuss gaps and agree action plans to close gaps
- Assist OUTsurance Broker as necessary, by interacting with clients in order to facilitate sales and/or client concerns/complaints
- Coaching _
- Coaching all OUTsurance Brokers within the region to promote a productive sales environment to ensure sales targets are reached
- Meet with OUTsurance Broker in the regional team on a regular basis in on a one on one basis to coach them on best practice sales processes
- Coach the OUTsurance Broker on issues and challenges they are experiencing in the region and provide guidance to them on resolving the issues by e.g. brainstorming around the issues / challenges or creating support network for the OUTsurance Broker to align to
- Coach OUTsurance Broker (one on one and / or in groups) on how to use the relevant OUTsurance systems and advise them on diary management in order to upgrade their sales skills
- Coach OUTsurance Broker in instances where new projects, campaigns and products are launched into the regions and provide them with all relevant, updated information to enable them to produce sales
- Coach OUTsurance Broker on all compliance-related processes, procedures and documentation and monitor their adherence to the same
- People Management _
- Actively participate in the recruitment and selection process of all OUTsurance Brokers by interviewing new team members including determining appropriate compensation levels per the relevant remuneration model for OUTsurance Broker
- Establish and maintain a succession plan for the regional team of OUTsurance Broker by seeking and attracting OUTsurance Broker on an ongoing basis
- Create effective workforce plans and recruitment demand plans for own region to ensure that current and future business requirements can be met. Plans should be revised at least twice a year or as and when required
- Work with OUTsurance Broker in the team to achieve excellent business results through continuous people development and mentoring activities
- Conduct meaningful performance development discussions with OUTsurance Broker and ensure that agreed action plans are implemented
- Determine and analyse training and development needs for OUTsurance Broker. Ensure that identified training is budgeted for and executed
- Motivate OUTsurance