Marketing and Business Development Systems

1 week ago

Johannesburg, South Africa Hogan Lovells Full time

Keen to become part of a truly global, collaborative team of professionals? Your journey begins here.

Purpose:
Reporting to the M&BD Systems Manager, the M&BD Systems Coordinator will play a critical role in the evolution and implementation of the firm's marketing technology initiatives. An IT background will be advantageous.

Key Performance Areas and Accountabilities:

- Maintain and update training resources for various systems including intranet pages, use guides, and videos
- Host training sessions on the systems managed by the team
- Support on medium to large team projects and lead on smaller projects including project planning and management to ensure projects are successful and meet deadlines
- Build and maintain reports for the marketing technology stack
- Test and provide feedback on system updates and enhancements
- Provide user support through tickets logged on the Service Now platform, while adhering to SLA’s.
- Review and ensure all content and data in the systems are current and accurate
- Maintain and update the taxonomies and data structures within the marketing technology stacks
- Monitor system performance and recommend system performance improvements
- Support with troubleshooting any technical issues with the technology systems
- Perform data privacy and compliance reviews and updates for systems as needed
- Review and update backend systems to ensure administrative accuracy

Requirements profile:
**Education**:

- Grade 12 or equivalent - Essential
- Bachelor’s Degree in Marketing or IT required - NQF Level 6/7 - Essential

Experience
- 1 - 2 years’ Experience in a professional services organization at Operational level
- 1 - 2 years’ Experience and knowledge of e-communications at Operational level

System Skills
- Microsoft Office - Intermediate
- Sharepoint, CRM system, and e-marketing - Intermediate

Mental & Environmental Requirements
- After being briefed or trained, have the ability to work independently and without supervision
- Must be able to work concentrated for extensive periods of the day and complete repetitive tasks without any errors
- Must be able to communicate proficiently with global stakeholders, including colleagues based in international offices
- Must be able to work towards deadlines
- Must be able to maintain strict adherence to confidentiality policies
- Must have clear criminal and credit records

Knowledge and Skills
- Analytical skills
- Organizational and time management skills
- Business writing
- Good listening, writing and verbal communication skills
- Work independently and on own initiative within specified guidelines or processes
- Well-developed interpersonal skills and able to deal with colleagues at all levels
- Commercial awareness

Behavioral competencies
- Ability to follow instructions precisely
- Adapting and responding to change
- Strong work ethic with an inherent sense of urgency
- Delivering results and meeting business expectations
- Working with others
- Additional Considerations_
- Applicants must be South African citizens or have a valid South African work permit
- Hogan Lovells Services (South Africa) Limited (Incorporated in England) is an equal opportunity employer. All positions are placed in accordance with the Company’s Employment Equity Plan._
- if you are unhappy with the manner in which we deal with your information._

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