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Shift Supervisor

2 weeks ago

Johannesburg, South Africa Forever New Full time

**Position Title **Supervisor **Employment Status** Full-time

**Reporting To **Store Manager **Department** Operations

**Direct Reports **Nil

**Liaison Internal Stakeholders External Stakeholders**

▪ National Sales & Operations Manager ▪ Customer

▪ Head of HR

▪ Area Manager

▪ Cluster Manager

▪ Senior and Junior Visual Merchandise Manager

▪ Store Manager

▪ Assistant Store Manager

▪ 3rd Key Holder

▪ Sales Assistant

▪ Visual Merchandiser

**Forever New Mission **To inspire confidence and beauty

**Forever New Team Values THINK CUSTOMER**

▪ Places the customer at the centre of all decision making

▪ Maintains strong and effective relationships though deep understanding of customer needs, then finds ways to meet these needs

▪ Considers the impact of all actions and behaviours on the customer

▪ Takes responsibility for being a brand ambassador and advocate

**RESPECT FOR ALL**

▪ Is inclusive by recognising and valuing others

▪ Consistently provides accurate, relevant and timely information

▪ Provides constructive feedback and advice with illustrative examples

▪ Is punctual, acts with integrity and treats others with respect

**KEEP IT SIMPLE**

▪ Actively seeks innovative, practical and efficient approaches to issues and opportunities

▪ Recognises when and how to cut through the noise and move quickly

▪ Removes unnecessary bureaucracy

▪ Distils out key elements from complex situations with ease, delivering clear messages and aligned actions with high impact

**TAKE RESPONSIBILITY**

▪ Finds solutions rather than identifying problems

▪ Embraces and supports change initiatives

▪ Talks openly and directly

▪ Takes ownership for mistakes and learns from them

**ACT WITH PACE**

▪ Can plan and organise self and others to ensure the timely completion of tasks

▪ Makes informed and timely decisions

▪ Prioritises effectively and consistently delivers to a high standard

▪ Keeps others informed of progress

**Position Purpose **Effectively assist in managing a world class store to achieve operational excellence, accelerated growth and embody the Forever New brand. Manage the overall direction, co-ordination and evaluation of the store. Manage, lead, coach and drive a team of internal stakeholders to make sure that Forever New’s business standards and objectives are met.

**KEY RESPONSIBILITIES**

**MAIN DUTIES**

▪ Achieve store sales goals by demonstrating strong personal selling skills and transferring those skills to the in-store staff

▪ Maintain a professional work environment and addressing associate relations issues appropriately

▪ Model “Customer 1st” behaviour, deliver and encourage other Sales Executives to deliver excellent customer service

▪ Ensure promotional materials are displayed in accordance with corporate merchandising plans

▪ Ensure the store is in a pristine condition at all times

▪ Maintain profitability of the store through sales and expense control

▪ Verify price changes, recalls and ensure stock balances are up to date

▪ Communicate current market trends and competitor’s activities to sales staff

▪ Deliver exceptional customer service by implementing and monitoring our customer experience strategy and standards within the store by being a brand ambassador who represents the brand and encourages the team to foster personalised customer relationships

▪ Perform cashier/banking functions

▪ Generating sales through the POS system

▪ Offering an exceptional experience to every client in accordance with the brand standards

▪ Achieve personal / store sales targets monthly

▪ Utilise product knowledge to promote sales

▪ Demonstrate a high level of contribution in working with others to make the team successful in achieving store sales targets

▪ Work with team members and share knowledge and experiences for the benefit of the overall sales effort and development of the store

Forever New | Assistant Store Manager July 2020

▪ Ensure that all the visual merchandising material is protected and carefully stored, cleaned, displayed, replace soled pieces from display immediately and request stock replenishment when needed

▪ Ensure that the store atmosphere and overall merchandising represent the spirit and essence of the company from cleanliness of displays, perfect visual merchandising and good team spirit

▪ Ensure compliance for the procedures for store discounts, control personal discount to achieve the company average or below per annum / quarter, request manager approval before each discount

▪ Complete monthly stock counts and ensure the documents are completed accurately

▪ Action and maintain housekeeping responsibilities

**OTHER**

▪ Comply with other duties assigned

**WORKPLACE HEALTH & SAFETY**

▪ Comply with the Company’s WHS policies and procedures

▪ Take reasonable care for personal safety and that of other individuals within the workplac