Dialer Administrator

1 week ago

Durban, South Africa Daly Credit Corporation Full time

**Department***: Operations Department **Position***: Dialler Administrator **Permanent** **Fixed-Term** 6 months’ probation, then permanent in position: **Reports To***: Business Strategy Manager **Purpose of the Job***: - Dialler administration and management PLUS the processing of daily/weekly and monthly reports which are required by both internal and external clients. **Minimum Qualifications and Experience***: - Matric Certificate (absolute minimum, with a pass mark >50%) - Post graduate study preferable whether completed or not. - Dialler experience will be a plus - Vici Dial experience will be a preferred requirement **Responsibilities**: **Dialer** - Monitor live dialler screens and make the necessary decisions to keep the agents busy, maximising agent talk time and minimising agent wait time - Monitor and change Recycle rules - Engage with Dialer Analysts providing daily feedback and recommendations to improve dialer outcomes **Reports** - Update/Refresh, check Basic Vici Reports - Some analysis will also need to be done and findings to be shared with the Dialer Analysts **Competencies Required***: - Good comprehension in the English language - Good Excel skills, at least intermediate skills - Self-motivated - Enthusiastic & Energetic - A quality orientation with acute attention to detail. - Good time-management - Good communication - Analytical skills - MS office especially presentations **Salary; Incentives & Commissions***: **Working Hours (Mon - Fri)***: Call centre shifts, plus one Saturday per month (08:00-13:00) Work Location: In person

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