French and German Speaker

1 week ago

Cape Town, South Africa abc Full time

Job Title: Broker Support Executive

Location: Cape Town

Key Responsibilities:

- Administrative Support:

- Manage day-to-day administrative tasks such issuing and updating broker contracts, updating commissions and incentives, tracking broker performance and incentives, handling day to day broker correspondence outside of new enquiries and sales.
- Manage day-to-day updates, changes and queries between the Yachts business and MMK (our charter booking partner)
- Collaborate with internal marketing team on monthly broker newsletters
- Relationship Management:

- Support the EU Team Leader and Head of Sales in building and maintaining strong relationships with key brokers through regular communication and exceptional service delivery.
- Act as the primary point of contact for MMK inquiries, issues, and escalations, ensuring prompt resolution and client satisfaction.
- Act as the primary point of contact for the Business Development, sales and pre departure team in handling any broker issues
- Provide brokers with updated information regarding boat specifications, destination information
- Technical Support:

- Provide technical assistance to brokers, sales and predeparture team, addressing inquiries related to platform functionalities including Hubspot (our CRM), Triton (our internal booking system) and MMK.
- Collaborate with internal technical teams and the CRM (Customer Relationship Manager) team to troubleshoot and resolve broker issues.
- Documentation and Reporting:

- Pro-actively use Power BI reporting to feedback on broker performance against targets on a weekly basis.
- Maintain up-to-date broker profiles and documentation which includes broker contract, Hubspot profiles, commissions in Triton and any documents pertaining to targets and incentives

Key Capabilities:

- Strong Communication Skills: Exceptional verbal and written communication abilities to effectively interact with brokers and internal stakeholders.
- Technical Aptitude: Proficiency in understanding and explaining technical concepts to non-technical clients; familiarity with CRM software is a plus.
- Organizational Skills: Excellent time management and organizational skills to handle multiple tasks simultaneously and meet deadlines.
- Problem-Solving Ability: Proactive problem-solving skills to address client issues and find innovative solutions.
- Customer Focus: A commitment to delivering exceptional customer service and ensuring client satisfaction.
- Team Collaboration: Ability to work collaboratively with cross-functional teams to achieve business objectives.
- Adaptability: Flexibility to adapt to changing priorities and business needs in a dynamic environment.

Qualifications:

- Multi lingual - European languages (French and German essential)
- Proven experience in a similar role, preferably in a B2B environment.
- Strong proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM software.
- Demonstrated success in building and maintaining client relationships.
- Technical background or understanding is advantageous.

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