Commercial Manager

**Commercial Manager - Digital Mental Health Services**

**Location**: Century City, Cape Town

**Performance-Based Bonus**: An attractive bonus structure tied to revenue growth, operational excellence, and achievement of strategic objectives.

**About Us**

We are an innovative digital mental health platform dedicated to transforming the way mental health services are delivered to children and young people in the UK. Leveraging cutting-edge technology and a multidisciplinary approach, we aim to provide accessible, scalable, and high-quality mental health support. We are now looking for a dynamic and results-driven Commercial Manager to lead the growth and operational excellence of our services from our offshore hub in Cape Town.

**Role Summary**

As the Commercial Manager, you will play a pivotal role in setting up and driving the commercial success of our offshore operations. You will lead the development of new revenue streams, manage day-to-day operations, and build partnerships to scale our services. This role requires a strategic thinker with a hands-on approach and a proven track record in scaling business operations and driving growth in a fast-paced environment.

**Key ResponsibilitiesCommercial Strategy and Revenue Growth**
- Develop and execute a commercial strategy to drive revenue growth and profitability for the mental health service.
- Identify and develop new lines of revenue, including partnerships, tender opportunities, and innovative service offerings.
- Analyze market trends, customer needs, and competitive landscape to uncover new business opportunities.
- Set and monitor key performance indicators (KPIs) to track and report on commercial success.

**Operational Oversight**
- Oversee day-to-day operations of the Cape Town hub, ensuring seamless service delivery and operational efficiency.
- Implement and maintain operational processes and systems to support scalability and high-quality outcomes.
- Collaborate with cross-functional teams, including technology, marketing, and clinical teams, to align operations with business goals.

**Partnership Development**
- Build and maintain strategic relationships with partners, including schools, healthcare providers, employers and technology companies.
- Develop collaborations with mental health practitioners, and other stakeholders to enhance service offerings.

**Team Leadership**
- Recruit, onboard, and manage a high-performing team to support the operations and growth of the hub.
- Foster a culture of innovation, collaboration, and excellence within the team.
- Provide mentorship and guidance to ensure professional development and alignment with company goals.

**Financial Management**
- Prepare and manage budgets for the Cape Town operations, ensuring financial sustainability.
- Monitor and control expenses, identifying areas for cost optimization without compromising quality.
- Generate regular financial and operational reports for the executive team.

**Qualifications and Experience**
- **Education**: Bachelor’s degree in Business Administration, Commerce, or a related field (MBA or equivalent is an advantage).
- **Experience**:

- At least 5 years of experience in a commercial or operational leadership role, preferably in the digital health, technology, or service sectors.
- Proven track record of developing and scaling revenue-generating business models.
- Experience managing offshore or international operations is highly desirable.
- **Skills**:

- Strong strategic thinking and problem-solving abilities.
- Excellent communication and negotiation skills.
- Ability to manage diverse teams and drive operational excellence.
- Financial acumen with experience in budgeting and financial reporting.
- **Technical Proficiency**: Familiarity with digital platforms and AI-driven services is a plus.

**Key Attributes**
- Entrepreneurial mindset with a passion for innovation in mental health services.
- Results-oriented with a focus on achieving and exceeding targets.
- Strong interpersonal skills and ability to build lasting relationships with stakeholders.
- Adaptability to work in a dynamic, fast-paced environment.

**Why Join Us?**
- Be part of a mission-driven organization focused on transforming mental health services for young people.
- Opportunity to lead and shape the growth of a cutting-edge digital health platform.
- Competitive salary and benefits package.
- Work in a collaborative and innovative environment with opportunities for professional growth.

**Job Types**: Full-time, Permanent

**Education**:

- Bachelors (required)

**Experience**:

- Health care commercial or operational leadership role: 3 years (required)