Receptionist

24 hours ago

Southern Suburbs, South Africa TAH Animal Hospital Full time

TAH | The Animal Hospital and Vetshop - South Africa's largest veterinary group, where pets have been first for more than 50 years.
- **WHAT WE NEED **_
- What will they be doing (main purpose of the job) for/with whom in what environment?_

If you are excited by the prospect of making a difference by giving great customer service to support the efficient running of the TAH Southern Suburbs Practices, then this job is for you.
- **WHAT IS EXPECTED FROM THIS JOB? **_
- Job deliverables and main duties_
- Interactions are friendly and professional according to reception standards.
- Calls answered and directed courteously and efficiently.
- New client details added accurately on the EzyVet System.
- Selling veterinary products and food to clients.
- Questions and queries are addressed according to policies, protocols, and standards.
- Customer complaints handled according to protocol and escalated as required.
- Accurate messages taken and passed on.
- Product knowledge kept up to date through reading, attending training, and discussions with representatives.
- Queuing system accurately coordinated.
- Co-ordinate relevant administration processes.
- Vaccination books updated.
- Filing kept updated.
- Operational problems reported to the Practice Manager.
- **TO BE A GOOD FIT FOR THIS JOB YOU NEED**_
- **Required Education, Certifications and Work Experience**:_
- Reliable vehicle and valid driver’s license with no endorsements.
- 2-3 years’ experience in a client-facing role.
- 2 years’ retail sales experience.
- Bilingual in English & Afrikaans.
- Computer Literate in MS Office.
- Product Knowledge.
- Ezyvet System.
- **If you can tick these, you will have an advantage**:_
- Industry exposure.
- **Skills, Knowledge, Personal Qualities**:_
- Advanced written and verbal communication skills.
- Flexibility and ability to adapt imperative for this role.
- Polite, friendly, and self-assured attitude.
- Skilled in multitasking and good time-management.

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