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Virtual Assistant

2 weeks ago

Cape Town, South Africa BBE Marketing Inc Full time

We are looking for a highly skilled **Virtual Assistant** to join our team. This role requires someone who is an **excellent writer**, highly organized, and capable of managing multiple tasks efficiently. You will be responsible for writing articles for our blog and other content-related tasks, handling **project management**, providing **customer support**, assisting with **hiring and team management**, and helping test **product updates**.

If you have a **strong work ethic, high attention to detail, and can think creatively to solve problems**, we want to hear from you

**Responsibilities**:

- **Content Writing**: Write high-quality articles for our blog and other content projects **without relying on AI tools like ChatGPT**.
- **Project Management**: Oversee tasks and ensure deadlines are met across various company initiatives.
- **Customer Support**: Respond to customer inquiries, handle refunds, and resolve issues.
- **Hiring & Team Management**: Assist in recruiting, onboarding, and managing team members.
- **Product Testing & Feedback**: Help test new product updates and ensure functionality before release.
- **General Admin Support**: Assist with miscellaneous operational and administrative tasks.

**Requirements**:

- **Exceptional writing skills** with the ability to produce clear, engaging, and professional content.
- **Experience in project management** with the ability to keep tasks and initiatives organized.
- **Customer service experience**, including handling refunds, inquiries, and issue resolution.
- **Strong attention to detail and organizational skills.**:

- **Creative problem-solving skills** and ability to work independently.
- **Flexibility to work US time zones, including off-hours and occasional weekends.**:

- **Reliable, hardworking, and committed to meeting deadlines.**

**Preferred Qualifications**:

- Experience with **content marketing or blogging**.
- Familiarity with **customer support tools** (e.g., Zendesk, HubSpot, or similar).
- Background in **hiring and managing a team**.
- Prior experience **testing product updates** and providing feedback.

Pay: From R31 000,00 per month

Application Question(s):

- Describe a time when you had to manage multiple tasks with tight deadlines. How did you prioritize and ensure everything was completed on time?
- You notice a recurring issue where multiple customers are asking the same question, leading to repeated support tickets. How would you approach solving this problem proactively?
- You are assigned a project with multiple moving parts, tight deadlines, and team members in different time zones. How would you manage the project to ensure all tasks are completed on time?

Work Location: In person