Incident Manager

1 week ago


Johannesburg, South Africa eSoft Development and Technologies Full time

Management and process ownership of ITIL Lifecycle stage (Service Operations) relevant to all types of incidents, request, events, access and problems raised against SLA - OLA - and UC requirements. Highlight areas of performance risk in order to provide excellent service delivery
- Plan, organise, lead and direct all components of ITIL Lifecycles (Service Operations) relevant to all types of incidents, request, events, access and problems raised against SLA - OLA - and UC requirements.
- Develop compliance measures for ITIL Lifecycle stage (Service Operations) relevant to all types of incidents, request, events, access and problems raised against SLA - OLA - and UC requirements. Highlight areas of performance risk in order to provide excellent service delivery
- Develop and implement policies, procedures and standards for of ITIL Lifecycle stage (Service Operations) relevant to all types of incidents, request, events, access and problems raised against SLA - OLA - and UC requirements. Highlight areas of performance risk in order to provide excellent service delivery.
- Training/ Awareness and guidance of Human Resources who are functionally involved in of ITIL Lifecycle stage (Service Operations) relevant to all types of incidents, request, events, access and problems raised against SLA - OLA - and UC requirements. Highlight areas of performance risk in order to provide excellent service delivery Resource Management

**Job Type**: Temporary
Contract length: 60 months

**Experience**:

- Service Management: 5 years (preferred)



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