Customer Service Team Leader

1 week ago

Johannesburg, South Africa MSA Outsourcing Solutions Full time

Accurately capturing and processing customer details
- Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible
- Create better modes of operations to make customer service easier for both your team members and customers
- Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes
- Represent the brand. As the voice of the company, you’ll always provide an engaging, positive, vibrant, and extraordinary customer experience.
- Observe performance of team members to identify their strengths and weaknesses, work on mitigating those weaknesses and amplifying their strengths
- Serve as the middleman between the organization and the customer service team members to ensure smooth communication and settling of grievances that may arise in the course of work
- Critical thinker and problem-solving skills
- Providing pro-active solutions
- Strong administrative skills
- Highly organized with great attention to detail

**_Qualifications and Education Requirements_**
- Mathematics
- Minimum of 2 years’ working experience as Customer Aftercare Agent or similar position.
- Graduate

**_Preferred Skills_**
- Ability to follow procedures and regulations
- Ability to remain calm in a stressful situation
- Fluent in English
- Delivery of high service level to customers
- Experience working under pressure and to targets
- Showcase good leadership skills
- Ability to multitask
- Must be results oriented

**_About the Position: _**
- Hours of work: 9 to 7
- Salary: Market Related and commensurate with applicants past work experience and skill level
- Position: Full time / Permanent
- Position Location: Houghton, Johannesburg Gauteng
- Remote Work: No

**_How to apply_**

a. A copy of your ID Document

b. A professional CV in PDF Format

c. A copy of your Matric Certificate

d. All Tertiary Educational Transcripts if available

e. Any Relevant Professional or Educational Certificates or Diplomas obtained

**Job Types**: Full-time, Permanent

**Salary**: R7,000.00 - R10,000.00 per month

**Education**:

- Bachelors (preferred)

**Experience**:

- Customer Service (Team Leading): 2 years (preferred)

  • Customer Service Team Leader-Internal

    2 weeks ago

    Johannesburg, Gauteng, South Africa Quantanite Full time R250 000 - R500 000 per year

    Job Title: Customer Service Team LeaderLocation: JohannesburgAbout Us:Quantanite is a leading BPO provider known for delivering exceptional customer service and supportsolutions. We are dedicated to creating a dynamic work environment that values teamwork, innovation,and professional growth.Job Summary:We are seeking a motivated and experienced Team Leader...

  • Customer Excellence Team Leader

    17 hours ago

    Johannesburg, Gauteng, South Africa Brsk Ltd Full time

    Customer Excellence Team LeaderThis role is working with our sister brand YouFibreAbout the RoleAt YouFibre, we're passionate about making every customer interaction simple, genuine, and stress-free. In your role as Customer Excellence Team Leader, you'll be a key part in making that happen. You'll lead support and inspire your team to deliver exceptional...

  • Customer Excellence Team Leader

    17 hours ago

    Johannesburg, Gauteng, South Africa Brsk Full time

    This role is working with our sister brand YouFibreAbout The RoleAt YouFibre, we're passionate about making every customer interaction simple, genuine, and stress-free. In your role as Customer Excellence Team Leader, you'll be a key part in making that happen. You'll lead support and inspire your team to deliver exceptional service.Making sure customer...

  • Customer Excellence Team Leader

    17 hours ago

    Johannesburg, Gauteng, South Africa Brsk Ltd Full time R400 000 - R800 000 per year

    Customer Excellence Night Shift Team Leader –  Youfibre & BrskAbout UsWe're not just another broadband provider—we're the fastest-growing, full-fibre ISP in the UK, with a 4.8 Trustpilot score. That means our customers love what we do, and our people love working here. We're big believers in open ideas, real impact, and teams that genuinely enjoy...

  • Client Services Team Leader

    23 hours ago

    Johannesburg, South Africa Energy at Work Projects Full time

    **Job description**: Providing leadership, training, and supervision for a team of employees. Ensuring the smooth operation of the company’s Customer Service Department. A customer service team leader must ensure that any issues are resolved within their department and in a timely manner. If a problem arises, a customer service team leader can be called...

  • Supply Chain Planning Manager

    1 week ago

    Johannesburg, South Africa Pack Leader Full time

    **Introduction to Pack Leader** Pack Leader operates 3 branches in Cape Town, KZN, and the Central Distribution Centre and Head Office in North Riding, Johannesburg, from where the role will be based. The role requires an individual with a tertiary qualification. Expert skills in Excel are a prerequisite with the ability to perform If Queries, Vlookups...

  • Supply Chain Co-ordinator

    1 week ago

    Johannesburg, South Africa Pack Leader Full time

    **Pack Leader** Pack Leader operates 3 branches in Cape Town, KZN, and the Central Distribution Centre and Head Office in North Riding, Johannesburg, from where the role will be based. The role requires an individual with a tertiary qualification. Expert skills in Excel are a prerequisite with the ability to perform If Queries, Vlookups and Pivot Analyses...

  • Team Leader

    5 days ago

    Johannesburg, South Africa Webhelp Full time

    **Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...

  • Customer Dedicated

    23 hours ago

    Johannesburg, South Africa Job Crystal Full time

    Employment type: Permanent **Salary**: Market related Location: Free State/Gauteng/North West/Western Cape, South Africa Job Functions: IT Support Industries: IT Services **SPECIFICATION** An IT solutions company are looking for a Team Leader to lead the customer dedicated compute team. As the Team Leader you will manage, develop and motivate your...

  • Service Team Leader

    2 weeks ago

    Johannesburg, South Africa Aggreko Full time

    We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We are hiring immediately for a **Service Team leader** supports the Service Centre Manager by leading and...