Estate Manager

**Job Title**:Estate Manager

**Location**: Oasis Life Constantia, 103 Old Kendal Road, Constantia.

**Position Overview**: We are seeking a dedicated and experienced Estate Manager to oversee the operations and maintenance of our retirement village. The Estate Manager will ensure that the community is well-maintained, secure, and provides a high quality of life for all residents. This role requires excellent organizational skills, a strong understanding of facility management, and a compassionate approach to working with older adults.

**Key Responsibilities**:

- **Operational Management**:

- Oversee the day-to-day operations of the retirement village, including maintenance, clubhouse, kitchen, landscaping.
- Ensure that all facilities are maintained to a high standard and comply with health and safety regulations.
- Manage and coordinate with external contractors and service providers for various maintenance and repair services.
- **Resident Relations**:

- Act as a primary point of contact for residents and address their concerns and requests in a timely and professional manner.
- Organize and oversee resident activities and community events to enhance the quality of life within the village.
- Ensure effective communication with residents about important updates, policies, and events.
- **Financial Management**:

- Prepare and manage the estate’s budget, including monitoring expenditures and identifying cost-saving opportunities.
- Oversee billing and payment processes for services provided to residents.
- Assist with financial reporting and provide regular updates to senior management.
- **Staff Management**:

- Recruit, train, and supervise estate staff, including maintenance workers, clubhouse staff.
- Conduct performance evaluations and provide ongoing support and development for staff members.
- Schedule staff shifts and ensure adequate coverage for all operational needs.
- **Compliance and Safety**:

- Ensure compliance with all relevant regulations, including health and safety standards, building codes, and insurance requirements.
- Conduct regular inspections of facilities and address any issues related to safety or compliance.
- Develop and implement emergency response plans and conduct training for staff and residents.
- **Administrative Duties**:

- Maintain accurate records related to maintenance, resident requests, and financial transactions.
- Prepare reports and documentation as required by senior management.
- Handle administrative tasks such as correspondence, scheduling, and reporting.

**Qualifications**:

- Proven experience in facility or estate management, preferably in a retirement village or similar environment.
- Strong understanding of maintenance, health and safety regulations, and property management.
- Excellent organizational and time-management skills.
- Outstanding communication and interpersonal skills, with a compassionate approach to working with older adults.
- Ability to manage a budget and handle financial tasks.
- Leadership experience with the ability to motivate and manage a team.

**Education and Experience**:

- Bachelor’s degree in Hospitality management, Facilities Manager, Business management, or a related field is preferred.
- Relevant certifications or training in property management or elder care is a plus.
- At least 5 years of experience in a similar role or related field.

**Working Conditions**:

- Full-time position with occasional evening or weekend hours as needed.
- On-site presence required.

Must have own vehicle.

Ability to commute/relocate:

- Constantia, Western Cape (City of Cape Town): Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Hospitality / Estate Management : 5 years (preferred)

Work Location: In person