Regional Head: Professional and Advisory Services
2 weeks ago
**About Immersive Technologies**:
We are a client focused organization with 30 years of mining industry experience in training and developing workforces across 48 countries. Together as a team, we strive to provide our clients world leading solutions to transform their training processes and deliver value in their people's safety, productivity and cost control. We value innovation, teamwork and going the extra mile for our customers.
**As the head of Immersive Technologies Professional and Advisory Services, you will**:
- be responsible for growing, leading and supporting our team of services staff, primarily consultants, trainers and technicians;
- take P&L responsibility for our regional services operations;
- work closely with our sales team to develop solutions for our clients;
- support our sales team in cultivating growth opportunities with existing clients;
- work with customers and partners to design and implement our world leading technologies effectively
- take ownerships for meeting client expectations and ensuring their achievement of value from our services and products
- develop team capabilities and perform people management responsibilities.
**Your Skills and Experience**
- 5+ years of experience in customer-facing positions as a professional services leader.
- Previous experience growing, leading and/or managing services teams.
- Create and maintain a culture that focuses on customer experience and drives accountability and commitment to deliver customer value.
- Demonstrated ability to think strategically about business and technology challenges.
- Experience with providing strategic, consultative services in a professional services environment.
- Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management.
- Excellent people management skills, including the ability to influence, negotiate and achieve results through others.
- Demonstrated delivery management skills with a focus on continuous improvement.
- Previous P&L, revenue management and forecasting experience.
**Professional Qualifications - Skills and Abilities Required**:
- Communication skills - a demonstrated ability to communicate effectively and in a timely manner, both verbally and in writing. Ability to communicate in a manner understandable to both technical and non-technical personnel with Clients and other members within the Insurance Technologies organization. Interpersonal skills - a demonstrated ability to aid in the negotiation of priorities and resolve conflicts among all project participants.
- Leadership ability - a demonstrated ability to be a strong leader and work independently or as part of a team.
- Management - a demonstrated ability to manage teams to the highest level of performance and project results.
- Organization skills - a proven ability to manage multiple projects and responsibilities and demonstrate knowledge and experience related to project management.
- Analytical Skills
- a demonstrated ability of exercising independent judgment of developing methods, techniques and evaluating criteria for obtaining solutions. Ability to take high level direction and translate to specific actions. Ability to handle direction changes quickly and thrive in a fast paced, dynamic multi-tasked environment.
**Travel Expectations**:
This position requires travel around 40% of the time, based on business needs.
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