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Customer Care Assistant
2 weeks ago
Duties/Pligte
- Ensuring that all administration regarding individual memberships,
- Maties Sport and international athletes and teams, as well as visiting sport groups, are completed effectively and timeously;
- Receiving and reconciling own cash on a daily basis and completing daily cash-ups as per Standard Operating Procedures;
- Completing month-end reports from time to time as and when needed;
- Effective administration and filing of memberships contracts;
- Assisting new members in completing the online membership registration process, as well as fully completing all sales and contract administration;
- Being solution-driven and assisting members in solving any queries that may arise from time totime;
- Actively promoting and selling the gymnasium¿s facilities and services;
- Ensuring that members adhere to the various access control processes, as per Standard Operating Procedures;
- Managing the switchboard when required (answering calls, transferring calls, taking messages, and providing information telephonically);
- Effectively managing member cancellation and membership freezing requests;
- Actively assisting the sales team as and when required.
Job Requirements/Pos Vereistes
- Grade 12 qualification;
- Computer literate;
- Work experience in any role/ capacity;
- Knowledge and interest in sport / health / fitness;
- Effective conflict management skills and techniques;
- Good verbal and written communication skills;
- Excellent interpersonal skills;
- Working knowledge of Microsoft Office (Word, Excel);
- Good attention to detail;
- Willingness to work shifts, on weekends and public holidays.
Recommendation/Aanbeveling None.
