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Key Accounts Sales Manager

2 weeks ago

Durban, South Africa Novus Holdings Full time

**Job Desciption**:

- Manage a portfolio of existing client accounts, maintaining strong relationships and ensuring a high level of customer satisfaction.
- Develop and implement strategies to grow revenue within assigned accounts, identifying opportunities for upselling, cross-selling, and new business development.
- Serve as the primary point of contact for clients, addressing any questions, concerns, or needs, and providing regular updates on products, services, or changes.
- Negotiate contract terms and conditions to close sales deals, ensuring mutually beneficial agreements.
- Monitor and report on sales metrics, providing accurate forecasts and performance analysis to support decision-making.
- Work closely with other departments (e.g., finance, customer support, product development) to ensure smooth service delivery and resolve any issues that may arise.
- Stay updated on industry trends, competitors, and market conditions to identify opportunities for growth and keep the company ahead of the competition.
- Develop strategies for maintaining high customer retention and satisfaction, implementing feedback mechanisms to improve the client experience.

**Key Duties and Responsibilities**:

- Manage a portfolio of existing client accounts, maintaining strong relationships and ensuring a high level of customer satisfaction.
- Develop and implement strategies to grow revenue within assigned accounts, identifying opportunities for upselling, cross-selling, and new business development.
- Serve as the primary point of contact for clients, addressing any questions, concerns, or needs, and providing regular updates on products, services, or changes.
- Negotiate contract terms and conditions to close sales deals, ensuring mutually beneficial agreements.
- Monitor and report on sales metrics, providing accurate forecasts and performance analysis to support decision-making.
- Work closely with other departments (e.g., finance, customer support, product development) to ensure smooth service delivery and resolve any issues that may arise.
- Stay updated on industry trends, competitors, and market conditions to identify opportunities for growth and keep the company ahead of the competition.
- Develop strategies for maintaining high customer retention and satisfaction, implementing feedback mechanisms to improve the client experience.

**Educational Requirements**:

- Bachelor’s degree in business, Marketing, Sales, or a related field.

**Experience Requirements**:

- 6+ years of experience in sales, key account management, or customer relations.
- Proven track record of meeting or exceeding sales targets.

**Skills and Competencies**:

- Experience in the industry relevant to the company’s products or services.
- Familiarity with sales strategies and methodologies.
- Analytical skills to understand sales metrics and identify improvement areas
- Excellent communication and negotiation skills.
- Ability to build and maintain relationships with clients at all levels.
- Strong organisational skills and attention to detail.
- Proficiency in Microsoft Office.
- Ability to work independently and as part of a team.