IT Technician

Assist the company in maintaining robust, reliable, efficient and flexible telecommunication and computer-based systems. To ensure the company's IT and telecommunications assets are identifiable and reasonably safeguarded at all times. To keep systems down time to a minimum and all systems running to the standard appropriate for each user. Where there is more than one system failure then the need is to ensure, using the management's guidance, that the business issues are resolved in priority order.

To keep the IT hardware & Software list up to date
To record & file I.T Change requests
To monitor the use of the computers and make sure there is no misuse of the system
To respond to the tasks on the IT helpdesk platform.
To offer IT support to remote workers or site/branch offices. This may involve occasional site visits
To assist in minimizing expenses incurred and keeping within the specified IT budget

**Qualifications**:
A +
N +
MCSE Beneficial

**Experience**:
2 - 3 years’ experience in Network installations and network troubleshooting
2 - 3 years’ experience CCTV installations and troubleshooting
2 - 3 Years ‘experience in desktop and laptop hardware troubleshooting
2 - 3 years ‘experience in end user support within a domain environment.
1 year experience in setting up wired and wireless networks.
Extensive knowledge on Microsoft Windows 7, 8, 8.1 and 10 and the support and troubleshooting there off
Extensive Knowledge on all Microsoft office versions and the support there off
2 - 3 Years’ experience with remote support tools such as TeamViewer, VNC and Miradore
Valid code 8 driver’s license

**Knowledge and Skills**:
Client Service driven individual
Able to work in a team
Able to work unsupervised
Work with attention to detail and according to company policy
Well-spoken and able to communicate effectively

**Additional Requirements**:
Willing to Work overtime when required
Deadline driven