Sales Team Leader

1 week ago

Randburg, South Africa SolarBeam Full time

Responsibilities (including but not limited to):

- Work closely with the team, motivating and coaching them
- Hosting 1-2-1’s and team meetings
- Keeping up to date with business development and new product lines
- Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
- Ensure training and development plans are maintained for all team members
- Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
- Support the Operations Manager to highlight operational risks and areas for improvement
- Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
- Deliver business targets and objectives and create a performance orientated culture
- Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
- Work with the management team to identify and deliver positive change and business efficiencies
- Deliver the allocated part of the operation within agreed budgets, service levels and business targets
- Escalate any appropriate problems to senior management

Required Skills and Experience:

- Team management experience
- Coaching and communication skills
- Minimum of 2 years’ experience within a contact centre environment as a Team Manager
- Experience within customer services
- Excellent leadership and communication skills
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative thinking

**Salary**: R10,000.00 per month

Ability to commute/relocate:

- Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- team leader: 3 years (required)
- sales: 3 years (required)

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