Dealer Service Specialist

7 hours ago


Johannesburg, South Africa BAIC Automobile SA Full time

**Job Title: Dealer Service Specialist (Re-advertised)**

**Location**: Johannesburg

**Job Type**: Full-time

**KEY DUTIES AND RESPONSIBILITIES**:

- Responsible for the development of dealer service standard process, design of service business policy, planning and supervision of service activities implementation, continuous improvement of after-sales service process and introduction of innovative solutions.
- Lead and develop the after-sales service team.
- Channel development and relationship maintenance, including service channel construction planning and management, service channel construction standards implementation acceptance, service agreement terms communication, etc.
- Technical support, including general maintenance technical guidance, difficult maintenance problems on-site treatment, and on-site service standards and process guidance.
- Responsible for the introduction of dealer service standard process, review and evaluation of dealer service operation.
- Plan and implement service activities, combine the sales target of the company in the area, and refer to the geographical factors, climate, customs, etc., plan service activities and promote the implementation on-site.
- Responsible for following up on client customer complaints and negative news.
- Other daily temporary work arranged by leaders.

**EDUCATION AND EXPERIENCE**:

- Diploma in Engineering or equivalent
- 3 years or above automotive marketing and Aftersales Service management experience
- Master automotive products-related technical knowledge, and common fault diagnosis and maintenance knowledge
- Skills in the repair of automotive products and the use of technical materials such as repair manuals
- Experience in management and understanding of Chinese branded service operations in the South African market

**COMPETENCIES**:

- Proficient in the use of office software, good data analysis skills, teamwork skills, and communication skills.

We look forward to welcoming you to our team

Work Location: In person

Application Deadline: 2025/05/05



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