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Head of Soft Services

2 weeks ago

Northern Suburbs, South Africa AFMS Group Full time

**New Business Development**
- Ensure business growth and increased profitability in line with strategy and budgets.
- Take a proactive approach to identifying new business opportunities.
- Nurture and support business development client introductions and proposals.
- Attend and present presentations.
- Attend and participate in industry events and various forums and groups, keep up with market trends, products, innovation, and technologies

**Soft Services Operational Performances**

**General**
- Accountable for overall Soft Services operations relating to project delivery performances and ensure that;
- all aspects of the required services are being delivered according to customers’ satisfaction and contract requirements.
- there are sufficient trained and vetted staff working at all times to meet customer and contract requirements.
- Evaluate, assess and develop plans to drive business values and propose approach to culture, behaviors and relationships.
- Attend Management Committee (Manco) meetings and prepare presentations, where required.
- Mentor and provide guidance to behavioral competencies, fostering a culture of teamwork and continuous improvement.
- Strategy
- Work with management to develop and implement agreed strategy and approach.
- Report on key focus area linked to strategy.

**Reporting**
- Quarterly Soft Services operations performances scores including SLAs in place and compliant
- Reporting on all current and planned processes, timelines, values.

**Compliance**
- Check and sign off SLAs and ensure that;
- these are in line with tender and main contract. SLA in place and
- compliant according to Quality Management System (QMS) requirements.
- Ensure compliance with company agreed Levels of Authority (LOA)
- Ensure all aspects of Soft Services operations regulation, policies and procedures, occupational health and safety (OHS)

**Financial**
- Accountable for Soft Services business operations financial Gross Profit and Net Profit outputs.

**Sales and Business Development**
- Report on pipeline opportunities, projects and actions.

**Client Relationship Management**
- Regular client engagement.
- Attend quarterly and bi-annual meetings

**Product Development**
- Give guidance and support to Marketing teams to allow them to develop marketing concepts etc.

**Risk Management**
- Create an environment of risk awareness and promote risk reduction for the Company and the Client (internal process, reputational, communication, financial)
- Ensure compliance to statutory requirements in soft services.
- Ensure all staff maintain confidentiality of privileged information relating to Company and Client
- Ensure staff adherence to the client house rules
- Ensure all stuff understand the need to identify potential problems before they occur so that risk-handling activities may be planned and invoked
- Prepare Monthly risk registers as part of reporting

**Health and Safety Compliance**
- Ensure compliance to all Health and Safety Standards.
- Ensuring that Health and safety maintenance is carried out.
- Ensuring all operating activities and equipment are safety compliant at all times.
- Ensure all teams are trained to meet with compliance
- Ensure all risk assessments and safe methods of work are fit for purpose and in place
- Implement Contractor Health and Safety Management processes with staff and sub-contractors. (Management guideline attached)
- Risk assessments of new tasks and communicate effectively with OHS to ensure safety and compliance.

**QMS**
- Ensure statutory regulatory requirements; Soft Services operations responsibility for implementation and ensure compliance.
- Policy implementation; ensure Implementation of policies communicated from QMS Department
- Management reviews (Contract management principles); to ensure compliance with project management principles

**Employment Equity Group Compliance**
- Contribute and work within framework.
- Engage with EE Committees to support Group compliance.

**Achieve Divisional and Group targets**
- Achieve regional targets and contributing to group targets.
- Take action as required.
- Attend monthly financial meetings.
- Sign off regional budgets and forecasts annually.

**It should be noted that, for operational reasons, it may be necessary to perform tasks other than those described herein from time to time.**

**Prescribed procedures may be amended by management as and when required