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Customer Success Consultant

2 weeks ago

Cape Town, South Africa RIB Software Full time

**JOB PURPOSE**:
RIB (Centurion Office) requires the expertise of a Customer Success Consultant, responsible for the Implementation, Training and Support of Candy and Connect while maintaining a high level of professionalism when dealing with prospective and existing RIB clients.

**DUTIES AND RESPONSIBILITIES**:
Execute the following functions and tasks related to providing the existing and potential clients in Southern, East, & West Africa, including Mauritius:

- Facilitation of all Candy related training.
- Implementation for newly acquired clients.
- Management of key accounts for upselling and retention.
- Support the Sales team with technical demonstrations.
- Telephonic support for Candy, Candy Cloud, Connect and Candy/BuildSmart integration.
- Assist with product knowledge transfer in the form of Webinars, Seminars, Help Centre Articles, Did you Knows, Course Notes and User Guides.
- Support RIB Business Development Partners.

**SKILLS AND REQUIREMENTS**:

- Estimating and Planning knowledge.
- Project operations knowledge.
- Microsoft office knowledge.
- Be willing to travel locally and internationally.
- 5 Years Construction industry experience.
- Experience on Candy is essential.

**COMPETENCIES**:

- Self-motivated.
- Customer service orientated.
- A team player.
- Energy and drive.
- Results and goal orientated.
- Good communication skills.
- Good planning and prioritizing skills.
- Attention to detail.
- Good problem-solving skills.

**Job Types**: Full-time, Permanent

**Salary**: Up to R674 685,00 per year

**Education**:

- Diploma (required)

**Experience**:

- construction industry: 5 years (required)

**Language**:

- English (required)